The full text of this article
Using a systems perspective to design a problem solving process
by C.E. Van Daalen, P.W.G. Bots
J. of Design Research (JDR), Vol. 8, No. 4, 2010
Abstract: Systems approaches to problem solving define how to go about achieving change in a holistic and systematic way. Systems engineering, systems analysis, and soft systems methodology are examples of such approaches. Each approach provides a rational procedure that can be seen as a specific design of a problem solving process. However, certain issues related to the process of problem solving remain implicit, e.g., which stakeholders to involve. These choices can become explicit by looking at the process of problem solving as a system in itself. Such a problem solving system can be designed as any other system. In this system we can recognise: the problem representation(s), the stakeholders involved, their interaction, and how the problem solving system interfaces with the problem situation. This way of looking at a problem solving process can complement the existing approaches by making requirements for the process of problem solving and the resulting design choices explicit.
Online publication date: Sat, 02-Oct-2010
is only available to individual subscribers or to users at subscribing institutions.
Go to Inderscience Online Journals to access the Full Text of this article.
Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.
Complimentary Subscribers, Editors or Members of the Editorial Board of the J. of Design Research (JDR):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable).
See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org