Measuring identity theft and identity fraud
by Susan Sproule, Norm Archer
International Journal of Business Governance and Ethics (IJBGE), Vol. 5, No. 1/2, 2010

Abstract: Identity theft and fraud are an increasing concern to consumers who interact with online businesses routinely. This paper presents a process-oriented model of consumer identity theft and fraud, and reports on a 2008 survey of Canadian consumers. Results are reported in standard categories of fraud: credit card, existing accounts, new accounts, and other fraud. We found that 20% of participants have stopped or reduced online shopping, and 9% have stopped or reduced online banking activities. These findings are of concern to business and government since, if consumers stop doing business online, the productivity benefits of e-business will not be realised.

Online publication date: Mon, 30-Nov-2009

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