The full text of this article

 

The image and academic expectations of South African and Malaysian university students
by Johan W. De Jager, Werner Soontiens
International Journal of Business Excellence (IJBEX), Vol. 2, No. 3/4, 2009

 

Abstract: Tertiary institutions across the globe are facing challenges brought about by globalisation, internationalisation and government policy transformations in higher education. Attracting quality students in a highly competitive education environment is crucial, as poor retention ratios are a cause of concern and government funding is consequently being influenced adversely. In striving to maintain a respectable and viable market share, sound marketing principles should be applied as universities compete for quality students to service them for the duration of studies. This paper examines and compares the criteria used by South African and Malaysian students when choosing or evaluating a tertiary institution. Both countries are emerging countries where education not only is recognised as a crucial driving force, but where the accessibility of education is politically important. The main findings are (amongst others) that the most important attributes for South African students are the institutional reputation and reasonable tuition fees, while Malaysian students consider the reputation of the study programme and informed academic staff as most important.

Online publication date: Sat, 04-Apr-2009

 

is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

 
Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

 
Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Excellence (IJBEX):
Login with your Inderscience username and password:

 

    Username:        Password:         

Forgotten your password?


 
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

 
If you still need assistance, please email subs@inderscience.com