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Towards computer-human interaction in natural language
by M. Koit, O. Gerassimenko, R. Kasterpalu, A. Raabis, K. Strandson
International Journal of Computer Applications in Technology (IJCAT), Vol. 34, No. 4, 2009


Abstract: Estonian human-human calls (directory inquiries) are analysed with the further aim to develop a computer-human dialogue system that interacts with a user in natural language. The analysis is based on the Estonian Dialogue Corpus. Linguistic features of clients' requests and agents' grants are studied. A client's initial request sets up a goal which will be achieved in collaboration with the agent. Information is given briefly by agents, using short sentences or phrases. Information-sharing sub-dialogues are initiated by both participants if either a request or a grant needs to be adjusted. A formal grammar of information dialogue is introduced in this paper. The results of the study will be implemented in two dialogue systems which are under development.

Online publication date: Wed, 25-Mar-2009


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