Knowledge management and performance improvement: the roles of statistics and mathematics
by Kongkiti Phusavat, Pornthep Anussornnitisarn, Pattanaorn Tangkapaisarn, Pekka Kess
International Journal of Innovation and Learning (IJIL), Vol. 6, No. 3, 2009

Abstract: The study proposes a recommendation that links knowledge management and performance improvement. The company that is under study allows this recommendation to take place at its Foundry Group (FG). The recommendation is designed to help the FG overcome the concerns on the demonstration of a compliance for ISO 9001:2000 (regarding Requirement 8, which deals with performance measurement, analysis and improvement) and the illustration of a commitment to the Thailand Quality Award or TQA (with regard to Category 4, which deals with performance measurement, analysis and knowledge management). This recommendation relies on the extensive use of statistics and mathematics. The findings, together with the FG management team, encourage a shift in the group's paradigm on their existing customers and the roles of its sales workforce. Finally, the study shows that ISO 9001:2000 compliance and the TQA commitment can be concurrently achieved. The feedback from two external experts also supports this notion.

Online publication date: Tue, 17-Feb-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Innovation and Learning (IJIL):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email