Socio-ethical issues for expertise location from electronic mail Online publication date: Sun, 27-Jul-2008
by Sharman Lichtenstein, Sara Tedmori, Thomas Jackson
International Journal of Knowledge and Learning (IJKL), Vol. 4, No. 1, 2008
Abstract: Knowledge workers frequently lack sufficient expertise to perform work effectively. This paper describes a recently developed expertise locator system based on automated key-phrase identification of experts from electronic mail (e-mail) messages. The paper provides an analysis of the key socio-ethical challenges involved in the implementation and use of the e-mail expertise locator system. Findings include a set of complex socio-ethical challenges, and their managerial and theoretical implications are discussed. The paper highlights possible sensitivities of employees with respect to their potential identification by the system as domain experts. It also highlights the potential for employee misuse of e-mail expertise locator systems, which must be carefully managed to reduce the risks involved.
Online publication date: Sun, 27-Jul-2008
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Knowledge and Learning (IJKL):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com