The full text of this article:

Challenges facing service enterprises in a global knowledge-based economy: lessons from the business services sector
by Joanne Roberts
International Journal of Services Technology and Management (IJSTM), Vol. 2, No. 3/4, 2001
Abstract: This paper explores the challenges arising from the increasing level of international and knowledge-based activity for services sector enterprises. The paper begins with an overview of evidence concerning the internationalisation of services before proceeding to a detailed analysis of the internationalisation of firms in a number of knowledge intensive business service sectors. The paper concludes by summarising the challenges facing service enterprises in a global knowledge-based economy. The key themes that emerge from the existing research are outlined, together with the directions for future research.

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