The full text of this article:

Layered and weighted methodology to Workflow evaluation
by Chien-Sing Lee, Amy H.L. Lim
International Journal of Electronic Business (IJEB), Vol. 5, No. 4, 2007
Abstract: Software quality improvement for product or service must begin from its root, i.e., Workflow (WF) processes and consequently extend its benefits to knowledge management. However, most research on Workflow Management Systems (WFMS) focus on prediction, tracking and monitoring, not on evaluation of these processes. We propose a weighted layered methodology to assess diverse WF to form best WF practices, consequently enhancing the value of managed knowledge and to enable update, reuse and refinement of codified knowledge in meta-models and reference meta-models, which subsequently can function as implementation roadmaps. Findings from surveys on two airline systems are presented.

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