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Dealing with discretionary decision making in e-government: an open government approach
by Wanchai Varavithya, Vatcharaporn Esichaikul
Electronic Government, an International Journal (EG), Vol. 3, No. 4, 2006
Abstract: Administrative discretion refers to matters where, under legal framework, the degree of latitude or flexibility is left to be exercised by an official when making decisions. Such powers are often viewed as a major source of poor governance and should be replaced using information technology. This paper argues that the hollowing out of administrative discretion may not always achieve good governance and suggests an 'open government' approach as a means to prevent arbitrariness in discretionary decisions. The citizen consultation process and the e-government discretionary framework are introduced as a lens with which to analyse and design e-government applications.

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