International Journal of Services and Operations Management

This journal also publishes Open Access articles

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Editor in Chief: Prof. Angappa Gunasekaran
ISSN online: 1744-2389
ISSN print: 1744-2370
12 issues per year
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Globalisation of market and operations places tremendous pressure on productive management of services and manufacturing enterprises. Services are increasingly important in today's developed economies. Nevertheless, manufacturing plays a major role in national economies and is essential for the survival of service organisations. Considering the globalisation of services and manufacturing, a journal focusing on global perspective of operations management is of paramount importance. IJSOM focuses on new strategies, techniques and technologies for improving productivity and quality in both manufacturing and services.


 Topics covered include

  • Operations strategy in services/manufacturing, SMEs
  • Designing service/manufacturing enterprises, virtual enterprises
  • Value chain perspectives
  • Service blue printing
  • Service delivery process, performance measures/metrics
  • Managing capacity
  • Managing and measuring quality
  • Information technology, MRP, ERP
  • Human resources
  • Production planning and control, scheduling, JIT
  • Lean/agile production
  • Supply chain/inventory management
  • Product and process design
  • E-commerce and operations
  • Location and facility planning

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The main objectives of IJSOM are to promote research and practice of new strategies, techniques and technologies for improving the organisational competitiveness of both service and manufacturing industries around the world. IJSOM aims to help professionals working in the field of services and operations management, academic educators, industry consultants, and practitioners to contribute, to disseminate and to learn from each otherís work. The global dimension is emphasised to overcome cultural and national barriers and to meet the accelerating technological changes and changes in global economy. IJSOM aims to act as a forum for exchanging innovative ideas and sharing research and practical experiences in services and operations management. IJSOM will publish high quality articles in all areas of manufacturing and service operations management.


IJSOM is a forum to help professionals, academics, researchers, practitioners and policy makers, working in the field of services and operations management, to discuss the important ideas, concepts and disseminate information and to learn from each otherís work.


IJSOM publishes original papers, review papers, technical reports, case studies, conference reports, management reports, book reviews, notes, commentaries, and news. IJSOM will also publish paper addressing simulation and mathematical models. Special Issues devoted to important topics in services and operations management will occasionally be published.



Browse issues

Vol. 31
Vol. 30
Vol. 29
Vol. 28
Vol. 27
Vol. 26


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 IJSOM is indexed in:


 IJSOM is listed in:


    Editor in Chief

  • Gunasekaran, Angappa, California State University, Bakersfield, USA

Associate Editor

  • Subramanian, Nachiappan, University of Sussex, UK

Editorial Board Members

  • Antony, Jiju, Heriot-Watt University, UK
  • Apte, Uday, Southern Methodist University, USA
  • Babbar, Sunil, Florida Atlantic University, USA
  • Beresford, Anthony, Cardiff University, UK
  • Berry, William, Queens University of Charlotte, USA
  • Bommer, Michael, Clarkson University, USA
  • Bond, Chris, , UK
  • Buddress, Lee, Portland State University, USA
  • Bueno Campos, Eduardo, Universidad Autónoma de Madrid, Spain
  • Burns, Neil, Loughborough University, UK
  • Chen, Chialin, Queen's University, Canada
  • Clegg, Ben, Aston University, UK
  • Damien, Paul, The University of Texas at Austin, USA
  • Das, Ajay, Baruch College, USA
  • Davis, Mark, Bentley College, USA
  • Dobson, Gregory, University of Rochester, USA
  • Evans, James R., University of Cincinnati, USA
  • Eynan, Amit, University of Richmond, USA
  • Franceschini, Fiorenzo, Politecnico di Torino, Italy
  • Fransoo, Jan, Technische Universiteit Eindhoven, Netherlands
  • Gindy, Nabil, University of Nottingham, UK
  • Goodwin, Paul, University of Bath, UK
  • Hertz, Susanne, Jonkoping International Business School, Sweden
  • Hua, Zhongsheng, University of Science and Technology of China, China
  • Huchzermeier, Arnd, WHU - Otto-Beisheim Graduate School of Management, Germany
  • Kohler, Pierre, Swiss Business School, Switzerland
  • Koulamas, Christos, Florida International University, USA
  • Li, Shanling, McGill University, Canada
  • Lyu, JrJung, National Cheng Kung University, Taiwan
  • Macbeth, Douglas K., University of Southampton, UK
  • MacBryde, Jillian, University of Strathclyde, UK
  • Mathieu, Richard G., James Madison University, USA
  • McCarthy, Ian, Simon Fraser University, Canada
  • McComb, Sara, Purdue University, USA
  • McDermott, Chris, Rensselaer Polytechnic Institute, USA
  • Mercieca, Charles, UN-NGO, USA
  • Newman, W. Rocky, Miami University, USA
  • Olson, David L., University of Nebraska - Lincoln, USA
  • Oztekin, Asil, University of Massachusetts Lowell, USA
  • Parlar, Mahmut, McMaster University, Canada
  • Pentico, David W., Duquesne University, USA
  • Pesnel, Eric, ESCP-EAP, France
  • Robb, David, Tsinghua University, China
  • Rosenthal, Stephen R., Boston University, USA
  • Russell, Robert A., University of Tulsa, USA
  • Sethuraman, Kannan, University of Melbourne, Australia
  • Smith, Marilyn, Winthrop University, USA
  • Sum, Chee Chuong, National University of Singapore, Singapore
  • Swamidass, Paul M., Auburn University, USA
  • Tirtiroglu, Ercan, University of Adelaide, Australia
  • Twigg, David, University of Sussex, UK
  • Viswanathan, S., Nanyang Technological University, Singapore
  • Vonderembse, Mark, University of Toledo, USA
  • Zemel, Eitan, New York University, USA


A few essentials for publishing in this journal


  • Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
  • Conference papers may only be submitted if the paper has been completely re-written (more details available here) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
  • All our articles go through a double-blind review process.
  • All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors (PDF) is available.
  • There are no charges for publishing with Inderscience, unless you require your article to be Open Access (OA). You can find more information on OA here.


Submission process


All articles for this journal must be submitted using our online submissions system.

Submit here.



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