International Journal of Qualitative Research in Services

This journal also publishes Open Access articles

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Editor in Chief: Prof. Babu P. George
ISSN online: 2051-0519
ISSN print: 2051-0500
2 issues per year
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Services are noted for intangibility, inseparability, perishability and variability. Given this, qualitative research is ideally suited to explore the nature and characteristics of services. IJQRS disseminates high-quality, peer-reviewed, qualitative research conducted in the broadly defined qualitative research tradition. A special area of interest is qualitative methodological innovations and their applications in the service industries. We also welcome high quality literature reviews that provide secondary analysis of qualitative data. Contributions can relate to services in general or to specific service sectors.


 Topics covered include

  • Changing nature of services
  • Behavioural issues in service consumption
  • Human factors in the production of services
  • Services organisation and management
  • Ethical and legal environment of service production and delivery
  • Service quality, value, customer satisfaction and loyalty
  • Innovation and change in service professions
  • Pricing, promotion, and distribution of services
  • Technology and services
  • Business and professional services
  • Government, community and non-profit services
  • Sustainable development in the service industries
  • Innovative and emerging approaches to services research
  • International and cross-cultural dimensions
  • Multidisciplinary nature of service knowledge

More on this journal...

IJQRS aims to balance the traditional academic bias in favour of quantitative research and the consequent relative lack of platforms available for publishing qualitative research content within the service sector. In addition, many of the extant qualitative research journals are either narrow (e.g., dedicated to qualitative health research) or broad (e.g., qualitative research in social sciences) in focus. In contrast, services constitute a meaningful mid-range category of interest. Qualitative researchers in the services areas have a lot to share, including methodological innovations, challenges in enquiry and updated insights on various common characteristics that distinguish services from goods. Qualitative research findings also provide a mixed methodology and offer quantitative researchers a starting point for the commencement of their studies. Recently, service industry practitioners have also become more receptive to qualitative research. Given this backdrop, the objective of IJQRS is to fill an important unmet gap in the marketplace of knowledge.


The primary readership of IJQRS includes graduate students, faculty and scholars engaged, or having a substantial interest, in services research in the qualitative tradition. Theoreticians rooted in a range of disciplinary areas such as sociology, psychology, and economics as well as multidisciplinary areas such as human services, technology and management studies will find the journal useful. Those researching issues related to different service domain areas such as healthcare, tourism, banking, etc. as well as service practitioners will gain significant benefits from the research published.


IJQRS publishes findings of empirical research in services that employ a wide range of popular and emergent qualitative tools and methodologies. The journal welcomes reports of methodological innovations, papers based on literature reviews and theoretical analysis of associated topics. In addition, it contains 'viewpoint' articles written by experts on significant topics. Occasional special issues on contemporary issues related to qualitative research in service will be published.



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Vol. 3
Vol. 2
Vol. 1



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 IJQRS is indexed in:


 IJQRS is listed in:


    Editor in Chief

  • George, Babu P., Fort Hays State University, USA

Executive Editors

  • Henthorne, Tony L., University of Nevada, Las Vegas, USA
  • Williams, Alvin J., University of South Alabama, USA

Editorial Board Members

  • Agrusa, Jerome, Hawaii Pacific University, USA
  • Chan, Jennifer Kim Lian, Universiti Malaysia Sabah, Malaysia
  • Cox, Milton D., Miami University, USA
  • Gândara, José Manoel Gonçalves, University of the Balearic Islands, Spain
  • Inbakaran, Robert, RMIT University, Australia
  • Ivanov, Stanislav, International University College, Bulgaria
  • Jackson, Merv, RMIT University, Australia
  • Kabiraj, Sajal, Dongbei University of Finance and Economics, China
  • Korstanje, Maximiliano E., University of Palermo, Argentina
  • Koushik, Dayanand, Goa University, India
  • Lu, Ying (Tracy), University of Kentucky, USA
  • Nedelea, Alexandru, University Stefan cel Mare Suceava, Romania
  • Okech, Roselyne N., Memorial University of Newfoundland, Canada
  • Osmanbekov, Talai, University of North Arizona, USA
  • Paul, Muthucattu Thomas, University of the South Pacific, Fiji
  • Ratz, Tamara, Kodolanyi Janos University of Applied Sciences, Hungary
  • Reddy, Maharaj Vijay, Bournemouth University, UK
  • Sankaran, K., NITTE University, India
  • Srinivas, Hari, Kwansei Gakuin University, Japan
  • Sun, Ted, SMC University, Switzerland
  • Vargas Sánchez, Alfonso, Huelva University, Spain
  • Yaoyuneyong, Gallayanee, University of Southern Mississippi, USA


A few essentials for publishing in this journal


  • Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
  • Conference papers may only be submitted if the paper has been completely re-written (more details available here) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
  • All our articles go through a double-blind review process.
  • All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors (PDF) is available.
  • There are no charges for publishing with Inderscience, unless you require your article to be Open Access (OA). You can find more information on OA here.


Submission process


All articles for this journal must be submitted using our online submissions system.

Submit here.