International Journal of Teaching and Case Studies (14 papers in press)
Cybersecurity policies and supporting regulations for Maritime Transportation System in the United States
by Ian Finley, Nicholas Harkiolakis
Abstract: A commonly accepted framework for the development of policies and supporting regulations that address cybersecurity vulnerabilities and threats seems to be missing both domestically in the US and in terms of international collaboration amongst maritime stakeholders. This research aimed at establishing the actions that would allow commonly accepted and established cybersecurity policies and regulations for the Maritime Transportation System (MTS) and the critical infrastructure connected to it. A multiple case-study design was adopted and in-depth interviews were conducted until data saturation was achieved with 12 US Coast Guard operational commanders. The results of the study suggest the need for greater collaborations among interested parties at the national (US Coast Guard, port authorities, etc.) and international level (International Maritime Organization, United Nations, etc.) for the establishment of mutually accepted cybersecurity as well as among private industries for sharing cyber intrusion data and protection best practices.
Keywords: Maritime security; U.S. Coast Guard; Cybersecurity; Critical Infrastructure; Maritime Transportation System.
The Greenlife Company: A Teaching Case Study in Management
by Joseph Scott, William H. Ross
Abstract: The Greenlife Company is a U.S. family-owned business specializing in home improvement projects. One division sells and installs energy-efficient replacement windows. The small business owner must address problems relating to the work habits of two sales representatives. One is experienced, but his lack of communication with window installers creates scheduling problems. The other is new and has trouble estimating when materials will arrive and how long installation will take. Additionally, the telephone messaging and scheduling systems are antiquated, yet the experienced sales representative opposes changes. The owner also decides that the compensation system does not adequately motivate the sales representatives. The case offers students an excellent opportunity to apply Organizational Behavior and Information Systems concepts when grappling with these problems.
Keywords: motivation; leadership; power; communication; technology acceptance; conflict management; decision making; teaching; case study; management.
Determining factors in the European classroom with eTwinning when inquiry-based learning
by Manuela Heindl
Abstract: The European Commission supports online school projects such as eTwinning to master the challenges of diversity in a classroom. A survey carried out in Austria answers the question "Which management competencies do teachers use in order to cope challenges during an online project with eTwinning in the classroom" The interviews were analysed in a qualitative research by using the methods of the Grounded Theory. eTwinning online projects are an invaluable access for teachers to gain management competencies such as endurance, flexibility, time management and evaluation skills. They learn how to integrate new media and ideas in their inquiry-based learning lessons. Furthermore, they also need a good self-assessment and support from their colleagues, the headmaster or headmistress and the surrounding.
Keywords: eTwinning; digital competencies; digital technologies; inquiry-based learning; primary schools; case study; online project.
Women in Computer Science. The case study of the Computer Science Department of the University of Crete, Greece.
by Stamatios Papadakis, Christina Tousia, Kalliopi Polychronaki
Abstract: Various international researches lay emphasis on the fact that women are being un-derrepresented in the fields of technology, especially in the computer science. A recent investigation in the USA mentions that female participation in information science at aca-demic level decreased from 28% in 2001 to 18% in 2012. Likewise, in the job market of information science, it dramatically shrunk from 36% in 1991 to 25% in 2015. Having considered the above, we wanted to investigate if, at an academic level, the same trend has been correspondingly affirmed in Greece. The analysis of the data relevant to the alumni of the Computer Science Department of the University of Crete, from 1985 since the recent academic year (2016-2017), has been discouraging since it shows a continuous and pejorative underrepresentation of women in the field of information science.
Keywords: Gender digital divide; Computer Science; information science; gender stereotypes.
Enterprise risk management for financial services firms: A brief literature review
by John Welch
Abstract: Financial services firms have pushed for application of enterprise risk management (ERM) within their firms as a response to flawed risk management and in-house governance systems. The problem is that while enterprise risks continue to be managed with a fragmented strategy among risk managers in the financial services industry, aggregation of risk strategies remains problematic due to inconsistent views on effective ERM strategy among practitioners. This literature review explores a wide range of issues as well as different practices and strategies related to ERM, highlighting the knowledge needed for financial services firms to effectively aggregate differing concepts of risk among their managers in order to develop an effective ERM strategy.
Keywords: Enterprise risk management; financial services; strategic management; strategic risk management; sustainability risk management.
Cross-cultural Issues of US Service Members Assigned to South Korea
by Troy Troublefield, Nicholas Harkiolakis
Abstract: US service members assigned to the Republic of Korea seem to receive little cross-cultural training to face challenges in interacting with the native population. This case study research explored the effectiveness of cross-cultural training practices by interviewing US service members assigned to various positions within the Korean Peninsula. A thematic analysis of the interview transcripts revealed that the formal training practices of the US armed forces in South Korea are lacking in length and do not adequately cover service members cross-cultural integration needs. While some service members found additional resources on their own and by exploiting affiliated local resources, the overall training experience fell behind similar services the army provides in European locations. The insights gained from this study can help to significantly improve current and future cross-cultural training models that help to build service members cross-cultural competence in any foreign environment they may be assigned to in the future.
Keywords: Cross-cultural training; US service members; South Korea; military personnel; cultural competency.
Teaching Natural Science Concepts to Young Children with Mobile Devices and Hands-on Activities. A Case Study
by Michail Kalogiannakis, Maria Ampartzaki, Stamatios Papadakis, Evangelia Skaraki
Abstract: Over the years, researchers and educators have used various forms of ICT to deliver innovative ideas and teach young children. Technologies are always perceived as catalysts which can enliven the process of teaching and learning. The present study presents, an experimental teaching intervention, which seeks to examine whether early childhood children aged five to seven can develop an understanding of the concept of gravity and knowledge about the planets using hands-on activities, as well as smart mobile devices and the programming environment of ScratchJr. The need to use ScratchJr emerged from the lack of developmentally appropriate software suitable for digital creation and programming in preschool education. The results of the study were quite encouraging as the children started developing an understanding of the concept of gravity, and there was an improvement in their existing knowledge of the planets.
Keywords: ScratchJr; Planets; Gravity; Astronomy; Mobile Applications; Early Childhood Education.
Business Coaching for SME Sustainability in Nigeria: A Brief Review of the Literature
by O. Uche Ofili
Abstract: Entrepreneurial activities constitute a significant contribution to the economic well-being of developing economies such as Nigeria. However, many of the countrys small and medium-sized enterprises do not survive beyond the first five years, and very few eventually grow into maturity. Prior research has underlined the benefits of business coaching to help novice entrepreneurs acquire the necessary technical and managerial skills to see their businesses through the start-up phases. However, precisely how actual business coaching/mentoring can support novice entrepreneurs within the Nigerian context remains an unexplored area of scholarship. Further, there is lack of adequate investigation regarding novice entrepreneurs experiences with the coachprot
Keywords: novice entrepreneurs; coach–protégé relationship; business coaching; mentoring; developing economies; Nigeria.
E-Negotiations between Chinese and US Business Leaders: A Brief Review of the Literature
by Rhonda Mullen-Rhoads
Abstract: E-negotiations present challenges when conducting business with individuals who prefer face-to-face negotiations. Although Chinas expanding role in international commerce provides opportunities for business transactions between Chinese and US business leaders, cultural differences between China and the West create diverse styles of conducting business, including preference for the negotiation platform used. Research that provides information concerning the methods of online negotiations that can facilitate successful international business negotiations is essential. This literature review contributes to the body of knowledge for researchers and provides business leaders and policymakers with a synthesis of important findings and insights that can be used to facilitate best practice for Chinese and US business leaders when conducting e-negotiations with their respective counterparts.
Keywords: E-negotiation; business culture; cross-cultural communication; online communication; social exchange theory; cultural intelligence.
Adoption of Open Educational Resources in California Colleges and Universities
by Ruth Guthrie, Katherine Harris, Peter Krapp
Abstract: The California Open Educational Resources Council (CAOERC) was formed in 2014 to find solutions to reduce the cost of college textbooks without impacting quality. Comprised of faculty from Californias three public higher education systems, the CAOERC conducted a field study of sixteen faculty using OER materials to discover practical knowledge about the challenges of adopting OER textbooks. The quality of the OER textbooks received positive reviews. Faculty also reported being more engaged with their teaching. Faculty felt that availability of OER support materials was a challenge to implementing OER. The following article presents the results of the CAOERCs study.
Keywords: open educational resources (OER); textbook adoption; OER research; California; university; open textbooks; open access textbooks; public domain textbooks.
The Role of Autonomy to Implement Customer Decisions in Job Satisfaction and Turnover Intention in Retail Employees: A Multiple-Case Study
by Reed E. Young, Marcos Komodromos
Abstract: The problem of employee turnover in the retail industry is well documented. Empowered employees provide positive experiences and therefore retention rates increase as well as employee commitment to the organization. This qualitative study sought to document and describe how retail employees perceive the role of autonomy to implement customer decisions and the effect on job satisfaction and turnover intent. A descriptive multiple-case research design was used and data were collected through multiple sources. The study indicates real-world connections between autonomy, empowerment, job satisfaction, and the intent to quit, identifying characteristics that affect such employee intentions. The results contribute to understanding how employee empowerment can increase employee job satisfaction, thereby increasing retention rates, and how empowerment provides positive customer value in a highly competitive industry.
Keywords: Autonomy; customer decisions; job satisfaction; turnover intention; retail; employees.
A study investigating the factors influencing predominant teaching strategies used in American curriculum schools in the UAE
by Marwa Eltanahy, Solomon Arulraj David
Abstract: There has been a great emphasis on the relationship between teaching strategies and curriculum implementation processes where teachers are the actual implementers of the curriculum. Thus, their choices of the suitable teaching strategies for each class represents the quality of teaching offered to learners. The purpose of the study is to investigate the predominant teaching strategies used by science, mathematics, and technology (SMT)-teachers in American curriculum schools in UAE and to identify the most effective factors that influence their way to select these teaching strategies. A mixed method approach is adopted to fulfill the purpose of the study through collecting both quantitative and qualitative data by conducting an online questionnaire for teachers and a face-to-face interview with the schools academic supervisors. The results revealed that SMT-teachers in UAE are recently applying what is called engaging lectures where both traditional and innovative teaching strategies are combined, which is more advanced than applying only traditional strategies. Additionally, curriculum overload, class time, content meaning, poor facilities, class level, and size are the main factors that drive teachers to select their teaching strategies and prevent them from relying on innovative teaching practices. The findings of the study call for the reduction of the number of American standards that should be covered each academic year to provide teachers with more space to apply innovative teaching more frequently and to expand the degree of improvement of teachers practices. Moreover, the methodology of curriculum makers worldwide should be revised to keep up with the educational challenge associated with the teaching consequences and influences.
Keywords: Teaching strategies - curriculum implementation – UAE – science; mathematics and technology teachers – American curriculum schools.
Police Officers Experiences with Racial Profiling within their Ethnically Diverse Community: A Narrative Inquiry
by Brian Juckett
Abstract: Very few racial profiling studies explore police officers experiences when interacting with residents in ethnically diverse neighbourhoods while on patrol. This qualitative study explored police officers narratives of experiences between their community and the police in regards to racial profiling issues in law enforcement. Interviews were conducted with police officers of different ethnic backgrounds from various law enforcement agencies located in the South Bay region of southern California. Findings support that beliefs about racial profiling are often influenced by misrepresentation of police in the media and community demographics. Incidents of profiling exist but are not as widespread as portrayed. There are severe consequences of unfavourable perceptions or beliefs from community members surrounding racial profiling. Law enforcement officers understand these perceptions and are making strides to reach out to the communities they serve and address any perceptions or beliefs that may be emerging before the media plays a role in misrepresentation.
Keywords: police; racial profiling; ethnically diverse; community; narratives.
Teachers' beliefs of democratic educational practices: the case of Arab teachers in Israel
by Wajeeh Daher, Essa Al-Fahel, Abedulkarim Ayyoub
Abstract: It was the aim of the present study to examine teachers' beliefs about democracy in the classroom as a component of the classroom environment. This issue is especially important in the case of teachers who live in a traditional society as the Arab teachers in Israel. The participants were 498 Arab teachers from the Triangle area in Israel. The research results indicated that the participating teachers' beliefs about democracy in the classroom were 'normal' but not 'good'. Furthermore, the results showed that those teachers' beliefs in democracy have significant relationship with their background variables. It is suggested that a clear educational policy should be developed for confronting failures of the educational system. In addition, those teachers would benefit from participating in democracy workshops that prepare them for more democratic practices in the classrooms.
Keywords: Democracy; teachers' practices; teachers' beliefs.