International Journal of Knowledge Management Studies (9 papers in press)
Purpose and pattern of Government Information on Twitter-A case of Saudi Arabia
by Abdulrahman Alasem
Abstract: Unlike other forms of social media, the Twitter network has played a significant role in changing the social, economic and political systems of communities around the world. This development has prompted researchers from multiple fields to investigate the micro-blogging site as an important area of study. Despite abundant research on the relationship of Twitter with politics, economics and marketing, however, few studies have addressed government information seeking and use on the site. This deficiency motivated this study, which was designed primarily to determine which Saudi government Twitter accounts are most frequently followed by Saudi users, what motivates these individuals to follow such accounts and how government divisions have performed since their establishment of Twitter accounts. On the basis of data from 373 participants, the findings show that although differences between male and female followers are observed, their concerns and behaviours are, in general, reflected in their online activities. Moreover, although Twitter has improved access to government information and services, it has not advanced the establishment of broad e-Participation concepts.
Keywords: Web 2.0; eGovernment; social network; eGovernment in Saudi Arabia; Twitter; public space.
Knowledge Transfer Practices in Japanese Affiliated Manufacturers in Malaysia
by Mohammad Reza Ebrahimi Seighalan, Peter Charles Woods
Abstract: This paper examines the perceived influence of Knowledge Charactistics (KCs) and Knowledge Types (KTs) on Knowledge Transfer Practices (KTPs) among two types of Japanese affiliated manufacturers in Peninsualr Malaysia: Wholly Owned Subsidiaries (WOSs) and Joint Ventures (JVs). Data was collected through a self-administered questionnaire with 141 top, middle and technical staff respondents. Data was then analyzed using multiple regression analysis. In the case of WOSs, the results suggest the effects of KCs, Ambiguity and Cultural Distance have the most significant influence on KTPs. Additionally, Systematic knowledge has the most significant impact on KTPs in comparison with Strategic and Technical knowledge which are not significant. On the contrary, the findings of JVs suggest the effects of KCs, Ambiguity, Complexity, and Partner Protectiveness have significant influence on KTPs. Similarly, Systematic knowledge shows significant impact but in negative direction on KTPs among JVs while strategic and technical knowledge has no significant on KTPs.
Keywords: Knowledge Transfer Practices; Knowledge Characteristics; Ambiguity; Stickiness; Tacitness; Complexity; Partner Protectiveness; Cultural Distance; Knowledge Types; Strategic Knowledge; Systematic Knowledge; Technical Knowledge; Japanese Affiliated Manufacturer; Wholly Owned Subsidiary; Joint Venture.
Role of organizational culture, leadership and organizational citizenship behavior on Knowledge Management
by Amna Ali Al Mansouri, Sanjay Kumar Singh, Mehmood Khan
Abstract: The purpose of this paper is to examine linkages amongst Organizational leadership, organizational structure, organizational culture and organizational citizenship behavior provide a framework that helps to understand, predict, and control factors affecting firms knowledge management architecture. The paper examines the researchers conducted in the domain of knowledge management and proposes a framework to be used by the organizations to increase organizational growth and sustainability. Here, we propose a framework wherein four propositions concerning the inclination of organizations using different cultural styles, organizational structures, and organizational leadership and organizational citizenship behavior have for the key KM processes in the organization. However, an empirical study should be carried out to ascertain the effect of the proposed framework on knowledge management across organizations. The study incorporates the linkages among relevant organizational and individual level variables for developing a knowledge management architecture for organizations.
Keywords: Leadership; Organizational Culture; Organizational Structure; Knowledge Management; Organizational Citizenship Behavior;.
Knowledge Management Practices and Economic Complexity in BRIC countries from 2001 to 2014
by Priscila Rubbo, Claudia Tania Picinin, Luiz Alberto Pilatti
Abstract: The aim of this paper is to investigate the main practices of knowledge management (KM) employed by BRIC countries (Brazil, Russia, India, and China) from 2001 to 2014 in relation to their economic complexity (EC). The research is constructed by employing The Atlas of Economic Complexity database and gathering data related to the BRIC countries' EC ranking and the projected global growth throughout 2024. The country with the best outlook of ascension regarding EC is India, which has the largest number of KM practices. Russia, having the least amount of KM practices, has the worst EC projection.
Keywords: BRIC; Knowledge Management Practices; Economic Complexity.
Performance Management and Justice in Knowledge Management A Theoretical Framework
by Kin Lok Rocky Mak, Kuok-Kei Law
Abstract: The extant literature has attributed effective knowledge transfer to the attributes of the sender and the receiver, the relationship between the actors, and the attributes of the knowledge per se. However, contextual influences have been relatively under-studied. This paper integrates three under-explored but inter-related perspectives the design of knowledge appropriation regime, the use of performance management strategies and the presence of justice climate for better promotion and implementation of knowledge management practices within organizations. Specifically, we propose that the appropriate use of key performance indicators contributes to the construction of a well-designed knowledge appropriation scheme, which in turn helps develop a justice climate within the organization that is able to enhance effective knowledge transfer among organizational members . The theoretical propositions offer insights to theory buildings in both knowledge and justice literature.
Keywords: Knowledge transfer; knowledge appropriation; performance management; justice.
Enhancing knowledge articulation in communities of practices: The role of the community leader
by Isabell Schonhowd Haagensen, Eline Katrine Helland, Torstein Nesheim
Abstract: In recent studies it is argued that communities of practice should be supported by management and backed by formal, organizational mechanisms. In this article, we study empirically tools that are initiated and used by the coordinators/leaders of communities of practice. Based on a study of a formal networks in a large organization, four measures intended to enhance knowledge articulation are identified and analyzed; the use of a core group as a structural tool, improving meetings, implementing ICT-tools and engaging members who have their primary obligations elsewhere in the organization. A number of implications for further research are drawn.
Keywords: Knowledge management; knowledge networks; communities of practice; knowledge sharing.
Influence of Organizational Culture Dimensions on Knowledge Management Processes in Higher Educational Institution
by Venugopal Prabhakar Gantasala, Larisa Savinkina, Ramesh Reddy, Swapna Bhargavi Gantasala, Sailaja Ankireddy
Abstract: Knowledge Management processes result from interaction among organizational members and organizational interactions with its environment. Organizational culture provides the social context in which these interactions contribute to knowledge management processes in the organization. Culture influences KM processes and presents several challenges to the success of KM processes within the organization. This study takes into consideration the influence of organizational culture dimensions on KM processes. The researchers have taken in to consideration two Higher educational institutions one from India and another one from the US. The two institutions have accredited programs at the graduate and undergraduate level. An attempt has been made to analyze the influence of various cultural dimensions on KM processes in these institutions that have different countries of origin. From the study, Organizational culture dimensions influence KM processes in higher educational institutions. There are similarities and differences between the two higher educational institutions considered for the study. These similarities and differences are presented in the conclusions.
Keywords: Organizational culture dimensions; KM Processes; HEIs.
A Framework for Knowledge Management in Requirements Engineering
by Edgar Serna M., Alexei Serna A., Oscar Bachiller S.
Abstract: Managing knowledge properly has become a necessity in all types of professional activities, especially in those whose products are highly utilized and disseminated, such as software engineering. Because we live in a software-dependent society, this technological development requires improving the processes of understanding and manufacturing; thus, it is recommended to use knowledge as a basis to achieve such improvements. This article presents the results of an analysis of the proposals to manage knowledge in requirements engineering, in which it is evident that the proposals fail to meet the needs of work teams. The practices evaluated in this study propose an integrated framework for the management of knowledge in RE comprised by the conjunction between the phases of knowledge and the stages of RE and characterized by including two principles of complex thought: transdisciplinarity and multidimensionality.
Keywords: Knowledge Management; Requirements Engineering; Software Engineering; Multidimensionality; Transdisciplinarity.
KNOWLEDGE MANAGEMENT EVALUATION IN A SERVICE SECTOR: THE CASE OF CENTRAL BANK OF IRAN
by Seyed Hossein Siadat
Abstract: The level of knowledge management in the Central Bank of Iran (CBI) has been assessed in this paper. Nonaka and Takeuchi model has been used due to its broad applicability in the field, high capability of using information technology, and reasonable comprehensiveness for this purpose. Four specific variables, namely, socialization, externalization, composition and internalization have been evaluated through a questionnaire in a 5-point Likert scale. The population of the study was selected from the professional staff members quite familiar with the knowledge management concepts within the CBI. Only 235 members were invited to fill in the same questionnaires and 213 members completed the distributed questionnaires. The average results of the data analysis were as follows: 2.22 for the process of socialization, 2.36 for externalization, 2.33 for combination, and 2.44 for internalization. The results mean that the current level of such indices is lower than that for the CBI. The average for the knowledge management index is 2.34 and it means that the target community is conscious about the knowledge. Very strong and direct relationships were detected between the four variables of knowledge management.
Keywords: Knowledge Management; Knowledge Evaluation; Nonaka and Takeuchi Model; Central Bank.