International Journal of Knowledge Management Studies (23 papers in press)
Purpose and pattern of Government Information on Twitter-A case of Saudi Arabia
by Abdulrahman Alasem
Abstract: Unlike other forms of social media, the Twitter network has played a significant role in changing the social, economic and political systems of communities around the world. This development has prompted researchers from multiple fields to investigate the micro-blogging site as an important area of study. Despite abundant research on the relationship of Twitter with politics, economics and marketing, however, few studies have addressed government information seeking and use on the site. This deficiency motivated this study, which was designed primarily to determine which Saudi government Twitter accounts are most frequently followed by Saudi users, what motivates these individuals to follow such accounts and how government divisions have performed since their establishment of Twitter accounts. On the basis of data from 373 participants, the findings show that although differences between male and female followers are observed, their concerns and behaviours are, in general, reflected in their online activities. Moreover, although Twitter has improved access to government information and services, it has not advanced the establishment of broad e-Participation concepts.
Keywords: Web 2.0; eGovernment; social network; eGovernment in Saudi Arabia; Twitter; public space.
Knowledge Transfer Practices in Japanese Affiliated Manufacturers in Malaysia
by Mohammad Reza Ebrahimi Seighalan, Peter Charles Woods
Abstract: This paper examines the perceived influence of Knowledge Charactistics (KCs) and Knowledge Types (KTs) on Knowledge Transfer Practices (KTPs) among two types of Japanese affiliated manufacturers in Peninsualr Malaysia: Wholly Owned Subsidiaries (WOSs) and Joint Ventures (JVs). Data was collected through a self-administered questionnaire with 141 top, middle and technical staff respondents. Data was then analyzed using multiple regression analysis. In the case of WOSs, the results suggest the effects of KCs, Ambiguity and Cultural Distance have the most significant influence on KTPs. Additionally, Systematic knowledge has the most significant impact on KTPs in comparison with Strategic and Technical knowledge which are not significant. On the contrary, the findings of JVs suggest the effects of KCs, Ambiguity, Complexity, and Partner Protectiveness have significant influence on KTPs. Similarly, Systematic knowledge shows significant impact but in negative direction on KTPs among JVs while strategic and technical knowledge has no significant on KTPs.
Keywords: Knowledge Transfer Practices; Knowledge Characteristics; Ambiguity; Stickiness; Tacitness; Complexity; Partner Protectiveness; Cultural Distance; Knowledge Types; Strategic Knowledge; Systematic Knowledge; Technical Knowledge; Japanese Affiliated Manufacturer; Wholly Owned Subsidiary; Joint Venture.
Role of organizational culture, leadership and organizational citizenship behavior on Knowledge Management
by Amna Ali Al Mansouri, Sanjay Kumar Singh, Mehmood Khan
Abstract: The purpose of this paper is to examine linkages amongst Organizational leadership, organizational structure, organizational culture and organizational citizenship behavior provide a framework that helps to understand, predict, and control factors affecting firms knowledge management architecture. The paper examines the researchers conducted in the domain of knowledge management and proposes a framework to be used by the organizations to increase organizational growth and sustainability. Here, we propose a framework wherein four propositions concerning the inclination of organizations using different cultural styles, organizational structures, and organizational leadership and organizational citizenship behavior have for the key KM processes in the organization. However, an empirical study should be carried out to ascertain the effect of the proposed framework on knowledge management across organizations. The study incorporates the linkages among relevant organizational and individual level variables for developing a knowledge management architecture for organizations.
Keywords: Leadership; Organizational Culture; Organizational Structure; Knowledge Management; Organizational Citizenship Behavior;.
Knowledge Management Practices and Economic Complexity in BRIC countries from 2001 to 2014
by Priscila Rubbo, Claudia Tania Picinin, Luiz Alberto Pilatti
Abstract: The aim of this paper is to investigate the main practices of knowledge management (KM) employed by BRIC countries (Brazil, Russia, India, and China) from 2001 to 2014 in relation to their economic complexity (EC). The research is constructed by employing The Atlas of Economic Complexity database and gathering data related to the BRIC countries' EC ranking and the projected global growth throughout 2024. The country with the best outlook of ascension regarding EC is India, which has the largest number of KM practices. Russia, having the least amount of KM practices, has the worst EC projection.
Keywords: BRIC; Knowledge Management Practices; Economic Complexity.
Performance Management and Justice in Knowledge Management A Theoretical Framework
by Kin Lok Rocky Mak, Kuok-Kei Law
Abstract: The extant literature has attributed effective knowledge transfer to the attributes of the sender and the receiver, the relationship between the actors, and the attributes of the knowledge per se. However, contextual influences have been relatively under-studied. This paper integrates three under-explored but inter-related perspectives the design of knowledge appropriation regime, the use of performance management strategies and the presence of justice climate for better promotion and implementation of knowledge management practices within organizations. Specifically, we propose that the appropriate use of key performance indicators contributes to the construction of a well-designed knowledge appropriation scheme, which in turn helps develop a justice climate within the organization that is able to enhance effective knowledge transfer among organizational members . The theoretical propositions offer insights to theory buildings in both knowledge and justice literature.
Keywords: Knowledge transfer; knowledge appropriation; performance management; justice.
Enhancing knowledge articulation in communities of practices: The role of the community leader
by Isabell Schonhowd Haagensen, Eline Katrine Helland, Torstein Nesheim
Abstract: In recent studies it is argued that communities of practice should be supported by management and backed by formal, organizational mechanisms. In this article, we study empirically tools that are initiated and used by the coordinators/leaders of communities of practice. Based on a study of a formal networks in a large organization, four measures intended to enhance knowledge articulation are identified and analyzed; the use of a core group as a structural tool, improving meetings, implementing ICT-tools and engaging members who have their primary obligations elsewhere in the organization. A number of implications for further research are drawn.
Keywords: Knowledge management; knowledge networks; communities of practice; knowledge sharing.
Influence of Organizational Culture Dimensions on Knowledge Management Processes in Higher Educational Institution
by Venugopal Prabhakar Gantasala, Larisa Savinkina, Ramesh Reddy, Swapna Bhargavi Gantasala, Sailaja Ankireddy
Abstract: Knowledge Management processes result from interaction among organizational members and organizational interactions with its environment. Organizational culture provides the social context in which these interactions contribute to knowledge management processes in the organization. Culture influences KM processes and presents several challenges to the success of KM processes within the organization. This study takes into consideration the influence of organizational culture dimensions on KM processes. The researchers have taken in to consideration two Higher educational institutions one from India and another one from the US. The two institutions have accredited programs at the graduate and undergraduate level. An attempt has been made to analyze the influence of various cultural dimensions on KM processes in these institutions that have different countries of origin. From the study, Organizational culture dimensions influence KM processes in higher educational institutions. There are similarities and differences between the two higher educational institutions considered for the study. These similarities and differences are presented in the conclusions.
Keywords: Organizational culture dimensions; KM Processes; HEIs.
A Framework for Knowledge Management in Requirements Engineering
by Edgar Serna M., Alexei Serna A., Oscar Bachiller S.
Abstract: Managing knowledge properly has become a necessity in all types of professional activities, especially in those whose products are highly utilized and disseminated, such as software engineering. Because we live in a software-dependent society, this technological development requires improving the processes of understanding and manufacturing; thus, it is recommended to use knowledge as a basis to achieve such improvements. This article presents the results of an analysis of the proposals to manage knowledge in requirements engineering, in which it is evident that the proposals fail to meet the needs of work teams. The practices evaluated in this study propose an integrated framework for the management of knowledge in RE comprised by the conjunction between the phases of knowledge and the stages of RE and characterized by including two principles of complex thought: transdisciplinarity and multidimensionality.
Keywords: Knowledge Management; Requirements Engineering; Software Engineering; Multidimensionality; Transdisciplinarity.
KNOWLEDGE MANAGEMENT EVALUATION IN A SERVICE SECTOR: THE CASE OF CENTRAL BANK OF IRAN
by Seyed Hossein Siadat
Abstract: The level of knowledge management in the Central Bank of Iran (CBI) has been assessed in this paper. Nonaka and Takeuchi model has been used due to its broad applicability in the field, high capability of using information technology, and reasonable comprehensiveness for this purpose. Four specific variables, namely, socialization, externalization, composition and internalization have been evaluated through a questionnaire in a 5-point Likert scale. The population of the study was selected from the professional staff members quite familiar with the knowledge management concepts within the CBI. Only 235 members were invited to fill in the same questionnaires and 213 members completed the distributed questionnaires. The average results of the data analysis were as follows: 2.22 for the process of socialization, 2.36 for externalization, 2.33 for combination, and 2.44 for internalization. The results mean that the current level of such indices is lower than that for the CBI. The average for the knowledge management index is 2.34 and it means that the target community is conscious about the knowledge. Very strong and direct relationships were detected between the four variables of knowledge management.
Keywords: Knowledge Management; Knowledge Evaluation; Nonaka and Takeuchi Model; Central Bank.
A Capabilities-Based Service Development Process for Industrial Manufacturers
by Roland Helm, Yvonne Graf
Abstract: Despite years of research regarding service innovation, there is no generally recognised model for the process of new service development (NSD). Focusing on industrial manufacturers, we create a new approach based on the participating actors resources and capabilities. After determining general characteristics of the NSD process, we deduce corresponding requirements conducting a literature review. We find that during NSD, the supplier has to develop, next to the service elements the client receives afterwards, resources and capabilities which are required for the later delivery and hence closely linked. To learn about its necessary resources and capabilities and to match them with those of the customer the firm needs to consider organisational antecedents, communicative and collaborative skills as well as the processing and integration of new knowledge during all innovation stages. Besides, it has to assess the clients cooperation willingness to gain knowledge about the customers resources and capabilities from the beginning.
Keywords: new service development; innovation process; customer co-creation; customer knowledge; industrial manufacturers.
Examining the relationship between System Quality, Knowledge Quality and User Satisfaction in the Success of Knowledge Management System: An Empirical Study
by J. Prince Vijai
Keywords: Knowledge Management System; User Satisfaction; System Quality; Knowledge Quality; Factor Analysis; Regression Analysis.
Investigating the effectiveness of practicing knowledge management in the hospitality industry: The case of Qatar
by Ahmed Mehrez
Abstract: Managing Knowledge plays a significance role in the delivery of success in different organisations. Hospitality and hotels are not far from this. However, assessing the effectiveness of practicing knowledge management in hotels and despite vital for such sector, seems not deeply searched in some emerging economies such as the case of Qatar. This paper aims to fill in this void in literature by developing and empirically analyse a model exploring if faults exist while practicing knowledge management in hotels in Qatar. Such faults would result in gaps in knowledge which would seriously affect this industry. After examining results from more than 300 hotels in Qatar, findings show that discrepancies would be statistically significant while developing a knowledge management thematic strategy in the Qatari hotels.
Keywords: Knowledge management; Knowledge management practices; Qatar; Gap analysis; designing gaps; implementation gaps.
Evaluating Knowledge Management practices in Indian manufacturing and service industry: an overview
by Kirti Sharma, Vandna Sharma
Abstract: India has witnessed a surge in knowledge management (KM) practices over the past decade but these practices vary from business to business. Recording these practices is important as it provides multiple benefits to the business and inputs for the KM implementation process. Developing a scale to measure KM is relevant both for service and manufacturing sector. Literature review was done to conduct an in-depth analysis of the existing scales followed by instrument development and data collection from 320 employees from eight listed enterprises. Confirmatory Factor Analysis (CFA) has been used for validating the scale. The first outcome of the study is the standardized scale which can be used to record KM practices in both manufacturing and service sector. The second is the identification of important KM practices in business - knowledge acquisition, documentation, creation, transfer and knowledge application.
Keywords: Knowledge management; practices; listed companies; service sector; manufacturing sector; performance.
Knowledge Management and Performance Improvement in Indian Organizations
by Himanshu Joshi, Deepak Chawla
Abstract: The purpose of this paper is to evaluate the important Knowledge Management (KM) constructs between Indian manufacturing and service industries. A review of literature supplemented with focus group discussion and personal interviews was used to design the questionnaire. Convenience sampling was used to select respondents. 313 respondents filled the survey. The instrument was tested for its reliability and validity. The study showed that the average scores of all KM constructs are higher for service industry than manufacturing industry. A t-test is conducted to test if the difference between average scores is significantly different. A significant difference is found in KM culture and structure at 1 percent level; KM technology at 5 percent level and the remaining constructs at 10 percent level. The results also show that there is a significant difference in the average scores of performance. Further, results reveal that KM practices and performance improvements are different for the two industries. Besides KM processes, technology, culture and structure are central to KM performance.
Keywords: Knowledge Management; Performance; Manufacturing; Services; Industry; Comparison; India.
Knowledge Management Factors Affecting Educational Partnerships within the British HE/FE Sector
by Enis Elezi, Christopher Bamber
Abstract: This research seeks to examine the Knowledge Management (KM) factors affecting British rneducational partnerships operating within the HE/FE sector. Authors of this research made use of an rnexisting model, first presented by Reid, D., Bussiere, D., and Greenaway, K. (2001) which discussedrnKM within the stages of a partnership formulation. That model was used in order to further expand rnthe understanding from a KM point of view of an HE partnership. Doing so, enabled the authors to rnproduce a new model that indicates the KM factors found in each of the partnership formulation rnstages proposed in that Reid et al. (2001) model. The research was conducted on qualitative basisrnembracing a case study approach which consisted of three British educational institutions working in rnpartnership. The 21 semi structured interviews extracted information from the executive managersrnand managers who initiated and led the partnership but also administrative staff whom have had a rncrucial role in facilitating the integration of the partnership and collaborative practices. The rnapplication of thematic analysis allowed the researchers to draw a deeper understanding of thernnature of KM factors experienced firsthand by the selected sample and also allowed identification rnand analysis of the role of KM factors in more detail. From that thematic analysis of the case study rnfindings new insights into the KM stages enabled the identified KM factors to be grouped into the rnkey issues of each stage of KM development.
Keywords: Academic Partnerships; KM Factors; British HE/FE Sector; Knowledge Based Institutions; Collaborative Projects.
Assessing the Efficiency of Knowledge Management System and its Impact on GDP Growth in Kazakhstan
by Marina Vasiljeva, Igor Vasiljev, Elena Chizhevskaya, Alexander Sokolov
Abstract: The article demonstrates trends in Kazakhstan knowledge management system development with regard to the relevant internal and external factors. The effect of the investment, codified and uncodified knowledge capital exerted on the GDP of Kazakhstan has been studied. Knowledge formalization through the above model criteria enabled to determine the correlation between the Knowledge Management System efficiency and the GDP of Kazakhstan. The Kazakh sector of knowledge generation fails to function at the level of the post-industrial countries and generate a high quality knowledge-intensive product massively. Low efficiency of knowledge generation system does not allow creating the appropriate technologies of the world level in this country to modernize production and turn out high-quality innovative products. The low capacity of the macroeconomic system in the perception and use of already existing knowledge restricts exploiting global knowledge market opportunities. The article outlines the proposals for improving Knowledge Management System in Kazakhstan.
Keywords: education; knowledge management system; management efficiency; Kazakhstan; GDP; innovative economy.
Using Knowledge Management to Create a Data Hub and Leverage the Usage of a Data Lake
by Matheus Correia Ferreira, Fernanda Bruno Dos Santos, Carlos Eduardo Barbosa, Jano Souza
Abstract: As repositories into which different types of data without pre-processing and modelling can be added, Data Lakes have attracted much interest. They speed up the delivery of data to users and preserve its highest granularity level. That same flexibility can be dangerous. If not managed, it is easy to lose control of the repository because of the volume it holds and its growth. As Data Lakes do not carry the semantics of a regular database, understanding its contents can be cumbersome, which undermines its widespread use within a company, dampening the perception that it has helped data science efforts. This work uses Knowledge Management models as a basis to solve these issues by enriching the data in a Data Lake with information that enhances its usability. Concomitantly, with the use of a data portal platform and suggested metadata, we propose a portal that provides easy access to the Data Lake.
Keywords: data lake; data science; metadata; knowledge management; CKAN.
Accumulation of cultural capital: the acquisition of indigenous knowledge by traditional healers in the Limpopo province of South Africa
by Jan Maluleka, Mpho Ngoepe
Abstract: While the majority of the African population consults traditional healers and depend on indigenous medical knowledge for survival, there is a consensus from researchers that there is limited understanding of how this type of knowledge is acquired and managed. The study sought to investigate how traditional healers in the Limpopo province of South Africa acquired their knowledge of traditional healing. This qualitative study adopted hermeneutic phenomenology research method and utilized snowball sampling technique to determine the population. Data were collected through interviews of twenty-seven (27) traditional healers from the five regions of the Limpopo province. This study was guided by the organizational knowledge conversion theory. The findings suggest different methods of knowledge acquisition among healers. This include formal training where one was chosen and undergoes spiritual training and informally when one or some of the family members are taught about traditional healings by a healer in the family.
Keywords: Indigenous knowledge; knowledge acquisition; Phenomenology; Traditional healers; Limpopo province; South Africa.
Requirement Analysis to Design the Knowledge-Based System for Long Jump Coaching
by Teerawat Kamnardsiri, Worawit Janchai, Pattaraporn Khuwuthyakorn, Permsak Suriyachan, Wacharee Rittiwat
Abstract: This paper presents the requirement for coaching the long jump of sport schools in Thailand. Moreover, Knowledge-Based System (KBS) was designed for improving the long jump of athletes. The telephone interview approach and face-to-face interview approach were used for collecting data from 7 sport schools. There were 11 interview questions to investigate the requirement for the long jump practising. MAXQDA 12, data analysis tool, was employed to generate code and analyse data from interviewees. The results demonstrated that one of the most significant problems of coaching the long jump was the lacking of the system for analysis and suggestion. KBS framework, furthermore, was designed by experts using the knowledge engineering (KE) technique to create IF-THEN rules as well as an algorithm of all phases of the long jump biomechanics. In conclusion, there were many issues of requirements in the sport school, for instance, all of the coaches from sport schools in Thailand required some systems for analysis and suggestion to improve skills of the long jump athletes. Besides, the professional coach needed the suggestion response as soon as possible after long jump had finished. Future works should develop the KBS using the computer vision and image processing techniques, include IF-THEN rules from experts. Additionally, the experiment of the long jump practice with the KBS could be considered for studying the case of the sport schools in Thailand.
Keywords: long jump biomechanics; athletics; sport science; sports school; knowledge-based system; knowledge engineering; computer vision.
Examining the effect of KM Strategy on Knowledge Performance: Mediating role of sharing behavior and enablers
by Pooja K. Singh, M.K. Rao
Abstract: In present knowledge era, sustaining competitive edge and managing excellence requires organizations to develop their strategic orientation towards efficiency, effectiveness and performance. Present study sought to examine the effect of KM strategy (balanced view) on behavioral intention toward knowledge sharing and its subsequent impact on knowledge performance. Several research hypotheses have been formulated and tested empirically to justify proposed framework based on profound theoretical annotations. Structural equation modeling (SEM) using SPSS 22, PROCESS macro and AMOS 20 were applied to test the prepositions after collecting data from knowledge intensive business firms. Study provides empirical evidences for relationship among KM strategy (tacit, explicit), behavioral intent to share knowledge and performance. Later section of the study offers theoretical and managerial implications followed by limitations suggestions and concluding remark.
Keywords: Tacit knowledge strategy; Explicit knowledge strategy; Knowledge sharing; KM enablers; Knowledge Performance; Organizational excellence.
Obstacles to Knowledge Sharing in Engineering Organizations: A Quantitative Approach
by Iram Mushtaq, Ali Rizwan
Abstract: The purpose of this research was to identify the factors creating hindrance in the process of knowledge sharing in engineering organizations. The population consisted of employees from different engineering organization including manufacturing, supplier, textile, chemical, civil and agricultural organizations. A survey method was employed for the study and data was collected through a questionnaire using Likert scale. The suitable returned questionnaire accounted for 623 out of 1200. The data included employees of different education level like graduate engineers, DAEs, technical workers. The most dominant factor was Communication among Employees followed by Trust, Task Interdependence, Organizational Structure, Reward and Recognition, and Attitude. It was also found that there was significant difference in the impact of knowledge sharing factors on knowledge sharing due to gender and job level of employees which depicts the presence of vertical organization structure and gender biasness. Analysis of factors affecting knowledge sharing in engineering organizations in Pakistan has been largely ignored. The findings of the study will give a direction to the organization to work on significant factors that can create hindrance in the way of proper knowledge sharing.
Keywords: Knowledge sharing; trust; task interdependence; organizational structure; reward and recognition; attitude.
Knowledge sharing and organisational culture: The hidden moderator for competitive advantage
by Hayati Abdul Jalal, Paul Toulson
Abstract: This research assesses how organisations cultural values moderate employee perceptions of their knowledge sharing capability (KSC) for their perceptions of achieving knowledge sharing success (KSS). Specifically, it seeks to examine how organisational culture (OC) moderates the relationship between employees KSC and KSS. Hierarchical regression analysis was utilised to analyse survey data of a sample of 270 employees from four Malaysian Information Technology (IT) organisations. Employees who rate themselves high in KSC exhibit higher levels of KSS, when the organisation nourishes high values of expertise and formal collaboration. The relationship between KSC and KSS is weaker when either formal collaboration or expertise is perceived to be lower. This research represents an early work on knowledge sharing that examines how employees KSC within different cultural value orientations respond to KSS. It discusses implications for human resource management (HRM) practices.
Keywords: Knowledge sharing capability; Knowledge sharing success; Organisational culture; Human resource management; Malaysia.
Can Effective Communities of Practice Enhance Stakeholder Satisfaction?
by Jyoti Jagasia, Debasis Mallik
Abstract: Communities of practice (CoP) can influence the perceived customer value. Effective stakeholder related knowledge transfer can help in value creation by building positive relationships between organizations and their stakeholders. Communities of Practice are the social tools to connect, engage and share knowledge in organizations. Effective CoP can help the organization in several ways like reduction in costs due to reduced mistakes and rework, process improvement leading to better productivity and quality of output, enhanced learning leading to both employee and market development, innovation in products and/or services, customer satisfaction etc. This research focuses on understanding the impact of effective CoP interventions on the organizations abilities to demonstrate learning (DL), take actions on lessons learnt (TALL) and influence business outcomes (BO). Based on a survey of 223 respondents who have participated in successful organizational initiatives related to Knowledge management (KM) and Communities of Practice (CoP)s, this study uses a multivariate general linear model to analyse the findings. The findings suggest that effective CoPs are capable of influencing organizations to demonstrate learning, take actions on lessons learned and improve business outcomes. The study discusses the implications of these findings and offers directions for future research.
Keywords: Knowledge Management; Communities of Practice,CoP; business performance; organizational learning; cultivated communities of practice,.