International Journal of Knowledge Management Studies (23 papers in press)
Purpose and pattern of Government Information on Twitter-A case of Saudi Arabia
by Abdulrahman Alasem
Abstract: Unlike other forms of social media, the Twitter network has played a significant role in changing the social, economic and political systems of communities around the world. This development has prompted researchers from multiple fields to investigate the micro-blogging site as an important area of study. Despite abundant research on the relationship of Twitter with politics, economics and marketing, however, few studies have addressed government information seeking and use on the site. This deficiency motivated this study, which was designed primarily to determine which Saudi government Twitter accounts are most frequently followed by Saudi users, what motivates these individuals to follow such accounts and how government divisions have performed since their establishment of Twitter accounts. On the basis of data from 373 participants, the findings show that although differences between male and female followers are observed, their concerns and behaviours are, in general, reflected in their online activities. Moreover, although Twitter has improved access to government information and services, it has not advanced the establishment of broad e-Participation concepts.
Keywords: Web 2.0; eGovernment; social network; eGovernment in Saudi Arabia; Twitter; public space.
Knowledge Transfer Practices in Japanese Affiliated Manufacturers in Malaysia
by Mohammad Reza Ebrahimi Seighalan, Peter Charles Woods
Abstract: This paper examines the perceived influence of Knowledge Charactistics (KCs) and Knowledge Types (KTs) on Knowledge Transfer Practices (KTPs) among two types of Japanese affiliated manufacturers in Peninsualr Malaysia: Wholly Owned Subsidiaries (WOSs) and Joint Ventures (JVs). Data was collected through a self-administered questionnaire with 141 top, middle and technical staff respondents. Data was then analyzed using multiple regression analysis. In the case of WOSs, the results suggest the effects of KCs, Ambiguity and Cultural Distance have the most significant influence on KTPs. Additionally, Systematic knowledge has the most significant impact on KTPs in comparison with Strategic and Technical knowledge which are not significant. On the contrary, the findings of JVs suggest the effects of KCs, Ambiguity, Complexity, and Partner Protectiveness have significant influence on KTPs. Similarly, Systematic knowledge shows significant impact but in negative direction on KTPs among JVs while strategic and technical knowledge has no significant on KTPs.
Keywords: Knowledge Transfer Practices; Knowledge Characteristics; Ambiguity; Stickiness; Tacitness; Complexity; Partner Protectiveness; Cultural Distance; Knowledge Types; Strategic Knowledge; Systematic Knowledge; Technical Knowledge; Japanese Affiliated Manufacturer; Wholly Owned Subsidiary; Joint Venture.
Role of organizational culture, leadership and organizational citizenship behavior on Knowledge Management
by Amna Ali Al Mansouri, Sanjay Kumar Singh, Mehmood Khan
Abstract: The purpose of this paper is to examine linkages amongst Organizational leadership, organizational structure, organizational culture and organizational citizenship behavior provide a framework that helps to understand, predict, and control factors affecting firms knowledge management architecture. The paper examines the researchers conducted in the domain of knowledge management and proposes a framework to be used by the organizations to increase organizational growth and sustainability. Here, we propose a framework wherein four propositions concerning the inclination of organizations using different cultural styles, organizational structures, and organizational leadership and organizational citizenship behavior have for the key KM processes in the organization. However, an empirical study should be carried out to ascertain the effect of the proposed framework on knowledge management across organizations. The study incorporates the linkages among relevant organizational and individual level variables for developing a knowledge management architecture for organizations.
Keywords: Leadership; Organizational Culture; Organizational Structure; Knowledge Management; Organizational Citizenship Behavior;.
Performance Management and Justice in Knowledge Management A Theoretical Framework
by Kin Lok Rocky Mak, Kuok-Kei Law
Abstract: The extant literature has attributed effective knowledge transfer to the attributes of the sender and the receiver, the relationship between the actors, and the attributes of the knowledge per se. However, contextual influences have been relatively under-studied. This paper integrates three under-explored but inter-related perspectives the design of knowledge appropriation regime, the use of performance management strategies and the presence of justice climate for better promotion and implementation of knowledge management practices within organizations. Specifically, we propose that the appropriate use of key performance indicators contributes to the construction of a well-designed knowledge appropriation scheme, which in turn helps develop a justice climate within the organization that is able to enhance effective knowledge transfer among organizational members . The theoretical propositions offer insights to theory buildings in both knowledge and justice literature.
Keywords: Knowledge transfer; knowledge appropriation; performance management; justice.
Examining the relationship between System Quality, Knowledge Quality and User Satisfaction in the Success of Knowledge Management System: An Empirical Study
by J. Prince Vijai
Keywords: Knowledge Management System; User Satisfaction; System Quality; Knowledge Quality; Factor Analysis; Regression Analysis.
Investigating the effectiveness of practicing knowledge management in the hospitality industry: The case of Qatar
by Ahmed Mehrez
Abstract: Managing Knowledge plays a significance role in the delivery of success in different organisations. Hospitality and hotels are not far from this. However, assessing the effectiveness of practicing knowledge management in hotels and despite vital for such sector, seems not deeply searched in some emerging economies such as the case of Qatar. This paper aims to fill in this void in literature by developing and empirically analyse a model exploring if faults exist while practicing knowledge management in hotels in Qatar. Such faults would result in gaps in knowledge which would seriously affect this industry. After examining results from more than 300 hotels in Qatar, findings show that discrepancies would be statistically significant while developing a knowledge management thematic strategy in the Qatari hotels.
Keywords: Knowledge management; Knowledge management practices; Qatar; Gap analysis; designing gaps; implementation gaps.
Evaluating Knowledge Management practices in Indian manufacturing and service industry: an overview
by Kirti Sharma, Vandna Sharma
Abstract: India has witnessed a surge in knowledge management (KM) practices over the past decade but these practices vary from business to business. Recording these practices is important as it provides multiple benefits to the business and inputs for the KM implementation process. Developing a scale to measure KM is relevant both for service and manufacturing sector. Literature review was done to conduct an in-depth analysis of the existing scales followed by instrument development and data collection from 320 employees from eight listed enterprises. Confirmatory Factor Analysis (CFA) has been used for validating the scale. The first outcome of the study is the standardized scale which can be used to record KM practices in both manufacturing and service sector. The second is the identification of important KM practices in business - knowledge acquisition, documentation, creation, transfer and knowledge application.
Keywords: Knowledge management; practices; listed companies; service sector; manufacturing sector; performance.
Knowledge Management and Performance Improvement in Indian Organizations
by Himanshu Joshi, Deepak Chawla
Abstract: The purpose of this paper is to evaluate the important Knowledge Management (KM) constructs between Indian manufacturing and service industries. A review of literature supplemented with focus group discussion and personal interviews was used to design the questionnaire. Convenience sampling was used to select respondents. 313 respondents filled the survey. The instrument was tested for its reliability and validity. The study showed that the average scores of all KM constructs are higher for service industry than manufacturing industry. A t-test is conducted to test if the difference between average scores is significantly different. A significant difference is found in KM culture and structure at 1 percent level; KM technology at 5 percent level and the remaining constructs at 10 percent level. The results also show that there is a significant difference in the average scores of performance. Further, results reveal that KM practices and performance improvements are different for the two industries. Besides KM processes, technology, culture and structure are central to KM performance.
Keywords: Knowledge Management; Performance; Manufacturing; Services; Industry; Comparison; India.
Knowledge Management Factors Affecting Educational Partnerships within the British HE/FE Sector
by Enis Elezi, Christopher Bamber
Abstract: This research seeks to examine the Knowledge Management (KM) factors affecting British rneducational partnerships operating within the HE/FE sector. Authors of this research made use of an rnexisting model, first presented by Reid, D., Bussiere, D., and Greenaway, K. (2001) which discussedrnKM within the stages of a partnership formulation. That model was used in order to further expand rnthe understanding from a KM point of view of an HE partnership. Doing so, enabled the authors to rnproduce a new model that indicates the KM factors found in each of the partnership formulation rnstages proposed in that Reid et al. (2001) model. The research was conducted on qualitative basisrnembracing a case study approach which consisted of three British educational institutions working in rnpartnership. The 21 semi structured interviews extracted information from the executive managersrnand managers who initiated and led the partnership but also administrative staff whom have had a rncrucial role in facilitating the integration of the partnership and collaborative practices. The rnapplication of thematic analysis allowed the researchers to draw a deeper understanding of thernnature of KM factors experienced firsthand by the selected sample and also allowed identification rnand analysis of the role of KM factors in more detail. From that thematic analysis of the case study rnfindings new insights into the KM stages enabled the identified KM factors to be grouped into the rnkey issues of each stage of KM development.
Keywords: Academic Partnerships; KM Factors; British HE/FE Sector; Knowledge Based Institutions; Collaborative Projects.
Assessing the Efficiency of Knowledge Management System and its Impact on GDP Growth in Kazakhstan
by Marina Vasiljeva, Igor Vasiljev, Elena Chizhevskaya, Alexander Sokolov
Abstract: The article demonstrates trends in Kazakhstan knowledge management system development with regard to the relevant internal and external factors. The effect of the investment, codified and uncodified knowledge capital exerted on the GDP of Kazakhstan has been studied. Knowledge formalization through the above model criteria enabled to determine the correlation between the Knowledge Management System efficiency and the GDP of Kazakhstan. The Kazakh sector of knowledge generation fails to function at the level of the post-industrial countries and generate a high quality knowledge-intensive product massively. Low efficiency of knowledge generation system does not allow creating the appropriate technologies of the world level in this country to modernize production and turn out high-quality innovative products. The low capacity of the macroeconomic system in the perception and use of already existing knowledge restricts exploiting global knowledge market opportunities. The article outlines the proposals for improving Knowledge Management System in Kazakhstan.
Keywords: education; knowledge management system; management efficiency; Kazakhstan; GDP; innovative economy.
Using Knowledge Management to Create a Data Hub and Leverage the Usage of a Data Lake
by Matheus Correia Ferreira, Fernanda Bruno Dos Santos, Carlos Eduardo Barbosa, Jano Souza
Abstract: As repositories into which different types of data without pre-processing and modelling can be added, Data Lakes have attracted much interest. They speed up the delivery of data to users and preserve its highest granularity level. That same flexibility can be dangerous. If not managed, it is easy to lose control of the repository because of the volume it holds and its growth. As Data Lakes do not carry the semantics of a regular database, understanding its contents can be cumbersome, which undermines its widespread use within a company, dampening the perception that it has helped data science efforts. This work uses Knowledge Management models as a basis to solve these issues by enriching the data in a Data Lake with information that enhances its usability. Concomitantly, with the use of a data portal platform and suggested metadata, we propose a portal that provides easy access to the Data Lake.
Keywords: data lake; data science; metadata; knowledge management; CKAN.
Accumulation of cultural capital: the acquisition of indigenous knowledge by traditional healers in the Limpopo province of South Africa
by Jan Maluleka, Mpho Ngoepe
Abstract: While the majority of the African population consults traditional healers and depend on indigenous medical knowledge for survival, there is a consensus from researchers that there is limited understanding of how this type of knowledge is acquired and managed. The study sought to investigate how traditional healers in the Limpopo province of South Africa acquired their knowledge of traditional healing. This qualitative study adopted hermeneutic phenomenology research method and utilized snowball sampling technique to determine the population. Data were collected through interviews of twenty-seven (27) traditional healers from the five regions of the Limpopo province. This study was guided by the organizational knowledge conversion theory. The findings suggest different methods of knowledge acquisition among healers. This include formal training where one was chosen and undergoes spiritual training and informally when one or some of the family members are taught about traditional healings by a healer in the family.
Keywords: Indigenous knowledge; knowledge acquisition; Phenomenology; Traditional healers; Limpopo province; South Africa.
Requirement Analysis to Design the Knowledge-Based System for Long Jump Coaching
by Teerawat Kamnardsiri, Worawit Janchai, Pattaraporn Khuwuthyakorn, Permsak Suriyachan, Wacharee Rittiwat
Abstract: This paper presents the requirement for coaching the long jump of sport schools in Thailand. Moreover, Knowledge-Based System (KBS) was designed for improving the long jump of athletes. The telephone interview approach and face-to-face interview approach were used for collecting data from 7 sport schools. There were 11 interview questions to investigate the requirement for the long jump practising. MAXQDA 12, data analysis tool, was employed to generate code and analyse data from interviewees. The results demonstrated that one of the most significant problems of coaching the long jump was the lacking of the system for analysis and suggestion. KBS framework, furthermore, was designed by experts using the knowledge engineering (KE) technique to create IF-THEN rules as well as an algorithm of all phases of the long jump biomechanics. In conclusion, there were many issues of requirements in the sport school, for instance, all of the coaches from sport schools in Thailand required some systems for analysis and suggestion to improve skills of the long jump athletes. Besides, the professional coach needed the suggestion response as soon as possible after long jump had finished. Future works should develop the KBS using the computer vision and image processing techniques, include IF-THEN rules from experts. Additionally, the experiment of the long jump practice with the KBS could be considered for studying the case of the sport schools in Thailand.
Keywords: long jump biomechanics; athletics; sport science; sports school; knowledge-based system; knowledge engineering; computer vision.
Examining the effect of KM Strategy on Knowledge Performance: Mediating role of sharing behavior and enablers
by Pooja K. Singh, M.K. Rao
Abstract: In present knowledge era, sustaining competitive edge and managing excellence requires organizations to develop their strategic orientation towards efficiency, effectiveness and performance. Present study sought to examine the effect of KM strategy (balanced view) on behavioral intention toward knowledge sharing and its subsequent impact on knowledge performance. Several research hypotheses have been formulated and tested empirically to justify proposed framework based on profound theoretical annotations. Structural equation modeling (SEM) using SPSS 22, PROCESS macro and AMOS 20 were applied to test the prepositions after collecting data from knowledge intensive business firms. Study provides empirical evidences for relationship among KM strategy (tacit, explicit), behavioral intent to share knowledge and performance. Later section of the study offers theoretical and managerial implications followed by limitations suggestions and concluding remark.
Keywords: Tacit knowledge strategy; Explicit knowledge strategy; Knowledge sharing; KM enablers; Knowledge Performance; Organizational excellence.
Obstacles to Knowledge Sharing in Engineering Organizations: A Quantitative Approach
by Iram Mushtaq, Ali Rizwan
Abstract: The purpose of this research was to identify the factors creating hindrance in the process of knowledge sharing in engineering organizations. The population consisted of employees from different engineering organization including manufacturing, supplier, textile, chemical, civil and agricultural organizations. A survey method was employed for the study and data was collected through a questionnaire using Likert scale. The suitable returned questionnaire accounted for 623 out of 1200. The data included employees of different education level like graduate engineers, DAEs, technical workers. The most dominant factor was Communication among Employees followed by Trust, Task Interdependence, Organizational Structure, Reward and Recognition, and Attitude. It was also found that there was significant difference in the impact of knowledge sharing factors on knowledge sharing due to gender and job level of employees which depicts the presence of vertical organization structure and gender biasness. Analysis of factors affecting knowledge sharing in engineering organizations in Pakistan has been largely ignored. The findings of the study will give a direction to the organization to work on significant factors that can create hindrance in the way of proper knowledge sharing.
Keywords: Knowledge sharing; trust; task interdependence; organizational structure; reward and recognition; attitude.
Knowledge sharing and organisational culture: The hidden moderator for competitive advantage
by Hayati Abdul Jalal, Paul Toulson
Abstract: This research assesses how organisations cultural values moderate employee perceptions of their knowledge sharing capability (KSC) for their perceptions of achieving knowledge sharing success (KSS). Specifically, it seeks to examine how organisational culture (OC) moderates the relationship between employees KSC and KSS. Hierarchical regression analysis was utilised to analyse survey data of a sample of 270 employees from four Malaysian Information Technology (IT) organisations. Employees who rate themselves high in KSC exhibit higher levels of KSS, when the organisation nourishes high values of expertise and formal collaboration. The relationship between KSC and KSS is weaker when either formal collaboration or expertise is perceived to be lower. This research represents an early work on knowledge sharing that examines how employees KSC within different cultural value orientations respond to KSS. It discusses implications for human resource management (HRM) practices.
Keywords: Knowledge sharing capability; Knowledge sharing success; Organisational culture; Human resource management; Malaysia.
Can Effective Communities of Practice Enhance Stakeholder Satisfaction?
by Jyoti Jagasia, Debasis Mallik
Abstract: Communities of practice (CoP) can influence the perceived customer value. Effective stakeholder related knowledge transfer can help in value creation by building positive relationships between organizations and their stakeholders. Communities of Practice are the social tools to connect, engage and share knowledge in organizations. Effective CoP can help the organization in several ways like reduction in costs due to reduced mistakes and rework, process improvement leading to better productivity and quality of output, enhanced learning leading to both employee and market development, innovation in products and/or services, customer satisfaction etc. This research focuses on understanding the impact of effective CoP interventions on the organizations abilities to demonstrate learning (DL), take actions on lessons learnt (TALL) and influence business outcomes (BO). Based on a survey of 223 respondents who have participated in successful organizational initiatives related to Knowledge management (KM) and Communities of Practice (CoP)s, this study uses a multivariate general linear model to analyse the findings. The findings suggest that effective CoPs are capable of influencing organizations to demonstrate learning, take actions on lessons learned and improve business outcomes. The study discusses the implications of these findings and offers directions for future research.
Keywords: Knowledge Management; Communities of Practice,CoP; business performance; organizational learning; cultivated communities of practice,.
KNOWLEDGE CONVERSION PROCESSES AND ORGANIZATIONAL PERFORMANCE
by Venugopal Prabhakar, Larisa A. Savinkina
Abstract: The research was aimed at assessing the influence of Knowledge conversion processes on organizational performance. The SECI framework was utilized to discuss knowledge conversion processes Socialization, Externalization, Combination and Internalization. Organizational performance was taken as comprising of operational excellence, client intimacy, product leadership and financial performance. The oil and gas industry is a major industry in the middle east and an oil and gas company was considered for administering a structured questionnaire to test the influence of knowledge conversion processes on organizational performance. Research data analysis proves the relationship of knowledge conversion processes on all factors of organizational performance.
Keywords: Socialization; Externalization; Combination; Internalization; Organizational performance.
Explaining the Role of Customer Knowledge in Gaining Satisfaction and Brand Equity from the Customers Viewpoint
by Abdolrahim Navehebrahim, Farzaneh Yousefi
Abstract: The present study explores the role of dimensions of customer knowledge (for, about, and from customer) in gaining satisfaction and brand equity from his/her viewpoint. This study is applicable from objective aspect and descriptive-field from methodological aspect. The statistical population included 400 university students(Amirkabir University of Technology, Iran University of Science and Technology, Allameh Tabatabai University, Shahid Beheshti University, Kharazmi University). Researcher self-made questionnaire(its face validity was confirmed by the professors and experts and its construct validity was confirmed via factor analysis). was employed for data collection. The collected data was analyzed by means of Amos and SPSS software and the results of structural equations confirm the research hypotheses regarding direct correlation among dimensions of customer knowledge, satisfaction and brand equity from the customers viewpoint.
Keywords: Customer Knowledge; Knowledge for Customer; Knowledge from Customer; Knowledge about Customer; Customer Satisfaction; Brand; Brand Equity.
Agility and Cloud Computing: Key Enablers for Knowledge Management Systems Implementation in Algerian Small to Medium-Sized Organisations
by Mohamed Amine Mostefai, Mohamed Ahmed-Nacer
Abstract: The Implementation of Knowledge Management Systems (KMS) necessitates an important investment in human resources and IT infrastructure. Most of Small To Medium-Sized Organisations (SMOs), especially from emerging markets countries cannot afford the implementation of this kind of systems traditionally reserved to resourceful organisations. On the other hand, the last decade has known an increasing interest in the domains of agility and cloud computing. The main contribution of this paper is to present through two case studies, how two Algerian SMOs have leveraged agility and/or cloud computing to implement KMS. The main findings of a qualitative data collection process are that 1) SMOs are attracted by the facts that the agile-based method require fewer human resources and 2) after an obvious reluctance, SMOs consider that cloud-based externalised infrastructure are not only interesting at the financial level but also, at the administrative level.
Keywords: Agility;Cloud Computing;Knowledge Management System;Small to Medium-Sized Organization;Algeria.
Change readiness and knowledge sharing in organisational setting: Evidence from software houses
by Muhammad Asrar-ul-Haq, Anam Iqbal
Abstract: Managing change successfully is a main challenge in the sphere of organisational change management. For organisation, managers must understand accelerating factors which can augment employees' performance for change readiness. The research study investigates the relationship between employee change readiness and knowledge sharing and their overall impact on employee performance in software houses, Pakistan. This study aims to examine the mediating effect of knowledge sharing in the relationship between change readiness and employee performance to increase overall organisational effectiveness. Through quantitative study, data is collected from 340 employees and is analysed through Structural Equation Modelling (SEM). Results reveal that knowledge sharing fully mediates between change readiness and employee performance and, without knowledge sharing culture, change readiness cannot bring fruitful results in organisational settings. Being the empirical study, that seeks to extend literature on how knowledge sharing elements mediate between change readiness and employee performance in the organisation. To offer more contextualised conclusion, the study focuses on the phenomenon of change readiness and knowledge sharing within the software industry.
Keywords: Individual readiness for change (IRFC); knowledge sharing; employee performance; software houses.
Investigating the Use of ICT Tools for Knowledge Sharing among Faculty Members in UAE
by Abdoulaye Kaba, Chennupati K. Ramaiah
Abstract: The purpose of this paper is to investigate the use of ICT tools for knowledge sharing among faculty members in United Arab Emirates (UAE). It also reports demographic differences in using the tools and identifies the ICT tools used most for knowledge sharing by the participants. Data were collected through an online survey questionnaire instrument. A total of 300 faculty members from 26 universities and colleges accredited by the UAE Ministry of High Education participated in the study. T-test and ANOVA test are used to validate the stated hypotheses. The study found email the most ICT tools used by respondents for knowledge sharing. From the demographic analysis, male and public university faculty members are found using ICT tools for knowledge sharing than female and private university faculty members. Similarly, 46-55 age group, Ph.D. degree holders, Assistant Professor, IT faculty members, and faculty members with more than 11 years experiences in teaching and research lead the use of knowledge sharing tools among age groups, qualifications, academic ranks, specializations, and teaching or research experience. Meanwhile, findings of the study revealed significant differences among faculty members in relation to age, qualifications, and specializations. The differences are found significant between 36-45 age group against 46-55 group, between Ph.D. degree holders and other degree holders, and between IT against Engineering, Business, HSS, and also Medicine versus HSS. However, no significant differences found among the respondents in relation to gender, institutional affiliation, academic rank, teaching and research experiences.
Keywords: knowledge management; knowledge sharing; ICT; knowledge workers; faculty members; universities; colleges; UAE.
Special Issue on: Future Trends in Software-based Knowledge Management Processes
KNOWLEDGE MANAGEMENT BASED SUPPLIER SELECTION OF WIND TURBINE MANUFACTURER SUPPLY CHAIN
by Kumar P, John Rajan A
Abstract: Knowledge Management process (KM) is the stepping stone of several industries development and supply chain management process because, 25% of the industries does not have direct relation between the organizational learning and material requirements of the particular product. The unawareness of the knowledge management and organization learning leads to create several difficulties such as developer does not have specific information about supply information also losing sensitive supply information which reduces the turnover of the particular industry. So, in this paper introduces the knowledge management based Analytical Hierarchy Process (AHP) for gathering the effective supply information. Along with the AHP method, ABC analysis process is used to estimate the critical items while selecting the suppliers. The developed system helps to identify the exact suppliers; critical components involved in the supplier selection process also develop the multi criteria model for selection of supplier. At the time of supplier selection process the method uses the Gear box concept which utilizes the several knowledgeable informations such as cost of the material, quality of the material, delivery process, consistency of the material and stability. The examined knowledge Management process based supplier chain selection process reduces the difficulties present in the industry. In this paper, wind industry material supplier selection process is discussed as case study.
Keywords: Knowledge Management; Wind Industry; Supplier Chain management; Analytical Hierarchy Process.