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International Journal of Work Organisation and Emotion
Published issues
2009 Vol.3 No.1
International Journal of Work Organisation and Emotion
2009 Vol.3 No.1
Pages
Title and author(s)
1-17
Emotional dissonance and burnout among social counsellors
Mogens Agervold
DOI
:
10.1504/IJWOE.2009.025395
18-39
The effect of emotional labour on job burnout among call-centre Customer Service Representatives in India
Shilpa Surana, Anup K. Singh
DOI
:
10.1504/IJWOE.2009.025396
40-55
Welcome to Paradise. Customer experience design and emotional labour on a cruise ship
Marjana Johansson, Lovisa Naslund
DOI
:
10.1504/IJWOE.2009.025397
56-64
Centring and engendering emotions in service work: Hochschild's managed heart and the valuing of feelings in organisation research
Patricia Lewis, Ruth Simpson
DOI
:
10.1504/IJWOE.2009.025398
65-71
Behind a painted smile: gendered aesthetics and emotional labour
Melissa Tyler
DOI
:
10.1504/IJWOE.2009.025399
72-80
The lady vanishes: women's work and affective labour
Sharon C. Bolton
DOI
:
10.1504/IJWOE.2009.025400
81-87
Navigating the labyrinth: senior women managing emotion
Sharon Mavin
DOI
:
10.1504/IJWOE.2009.025401
88-90
Book Review: Men in Caring Occupations, Doing Gender Differently by R. Simpson
Geraldine Lee-Treweek
DOI
:
10.1504/IJWOE.2009.025402
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