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International Journal of Services Technology and Management

2013 Vol. 19 No. 4/5/6

Special Issue on e-Service Innovation and Usage in Emerging Economy

Guest Editors: Prof. Dr. Wilfred Vincent Huang, Prof. Dr. Juergen Seitz and Dr. Zhen Zhu

 

Editorial
PagesTitle and authors
166-186Do the characteristics of online consumer reviews bias buyers' purchase intention and product perception? A perspective of review quantity, review quality and negative review sequence
Ming Zhou; Mengwei Liu; Dingna Tang
DOI: 10.1504/IJSTM.2013.055632

187-200Exploring the factors motivating e-service users' WOM behaviour
Hongxiu Li; Yong Liu; Reima Suomi
DOI: 10.1504/IJSTM.2013.055633

201-218Investigating Facebook and Google usage in Taiwan's college students
Huey-Wen Chou; Kai-Chun Chang; Yu-Hsun Lin
DOI: 10.1504/IJSTM.2013.055634

219-239Research on financial coordinated supervision platform and supervision strategy for online payment under paperless trade
Ping Song; Dan Huang; Qifeng Yang; Yan Zhang
DOI: 10.1504/IJSTM.2013.055635

240-253An empirical study on the impact of non-tradable share reform on ownership structure and agency costs
Jun Huang; Feng He
DOI: 10.1504/IJSTM.2013.055636

Additional Papers

254-266Understanding the effects of service redesign on patient-time in an emergency department
John Bowers; Gillian Mould
DOI: 10.1504/IJSTM.2013.055621

267-277Measuring the customer's perception of service quality using SERVQUAL in public services
Jyotsna Hirmukhe
DOI: 10.1504/IJSTM.2013.055622

278-293What can influence the consumers' online word-of-mouth? An online gaming perspective
Shu-Hsien Liao; Yu-Chun Chung; Wen-Jung Chang
DOI: 10.1504/IJSTM.2013.055624

294-303Marketing for remote area using an experience-based tourism website destination
Su-Houn Liu; Hsiu Li Liao; Chien-Heng Chen
DOI: 10.1504/IJSTM.2013.055628