Journal cover image

Browse issues

Vol. 24
Vol. 23
Vol. 22
Vol. 21
Vol. 20
Vol. 19
Vol. 18
Vol. 17
Vol. 16
Vol. 15
Vol. 14
Vol. 13
Vol. 12
Vol. 11
Vol. 10
Vol. 9
Vol. 8
Vol. 7
Vol. 6
Vol. 5
Vol. 4
Vol. 3
Vol. 2
Vol. 1

International Journal of Services Technology and Management

2013 Vol. 19 No. 4/5/6

Special Issue on e-Service Innovation and Usage in Emerging Economy

Guest Editors: Prof. Dr. Wilfred Vincent Huang, Prof. Dr. Juergen Seitz and Dr. Zhen Zhu


PagesTitle and authors
166-186Do the characteristics of online consumer reviews bias buyers' purchase intention and product perception? A perspective of review quantity, review quality and negative review sequence
Ming Zhou; Mengwei Liu; Dingna Tang
DOI: 10.1504/IJSTM.2013.055632

187-200Exploring the factors motivating e-service users' WOM behaviour
Hongxiu Li; Yong Liu; Reima Suomi
DOI: 10.1504/IJSTM.2013.055633

201-218Investigating Facebook and Google usage in Taiwan's college students
Huey-Wen Chou; Kai-Chun Chang; Yu-Hsun Lin
DOI: 10.1504/IJSTM.2013.055634

219-239Research on financial coordinated supervision platform and supervision strategy for online payment under paperless trade
Ping Song; Dan Huang; Qifeng Yang; Yan Zhang
DOI: 10.1504/IJSTM.2013.055635

240-253An empirical study on the impact of non-tradable share reform on ownership structure and agency costs
Jun Huang; Feng He
DOI: 10.1504/IJSTM.2013.055636

Additional Papers

254-266Understanding the effects of service redesign on patient-time in an emergency department
John Bowers; Gillian Mould
DOI: 10.1504/IJSTM.2013.055621

267-277Measuring the customer's perception of service quality using SERVQUAL in public services
Jyotsna Hirmukhe
DOI: 10.1504/IJSTM.2013.055622

278-293What can influence the consumers' online word-of-mouth? An online gaming perspective
Shu-Hsien Liao; Yu-Chun Chung; Wen-Jung Chang
DOI: 10.1504/IJSTM.2013.055624

294-303Marketing for remote area using an experience-based tourism website destination
Su-Houn Liu; Hsiu Li Liao; Chien-Heng Chen
DOI: 10.1504/IJSTM.2013.055628