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Vol. 1

International Journal of Services Technology and Management

2011 Vol. 16 No. 3/4

Special Issue on Measuring the Impact of Service Innovations

Guest Editors: Dr. Helena Forsman and Professor Hannu Rantanen


PagesTitle and authors
229-242Dynamic service innovation capability, radical service innovation and open business models
Colin Cheng
DOI: 10.1504/IJSTM.2011.044357

243-261Factors of successful innovation in services
Marko Ropret; Peter Fatur; Karmen Rodman; Borut Likar
DOI: 10.1504/IJSTM.2011.044358

262-279Performance and growth dynamics in young service firms: an exploratory study
Mahamadou Biga-Diambeidou; Frédéric Nlemvo
DOI: 10.1504/IJSTM.2011.044359

280-297Evaluation of design for service innovation curriculum: validation framework and preliminary results
Sun K. Kim
DOI: 10.1504/IJSTM.2011.044360

298-317Managing commitment to customer in the public sector: highlight the role of the supervisor
Pascal Paillé; Denis Morin; François Grima
DOI: 10.1504/IJSTM.2011.044361

318-336Management control of service innovation activities: an exploratory investigation of best practice
Tor Helge Aas
DOI: 10.1504/IJSTM.2011.044362

Additional Paper

337-355Rule-based service charging method for composite services
Xiaolin Zheng; Zhen Lin; Jianyue Wang; Yijun Bei
DOI: 10.1504/IJSTM.2011.044309