Journal cover image

Browse issues


Vol. 24
Vol. 23
Vol. 22
Vol. 21
Vol. 20
Vol. 19
Vol. 18
Vol. 17
Vol. 16
Vol. 15
Vol. 14
Vol. 13
Vol. 12
Vol. 11
Vol. 10
Vol. 9
Vol. 8
Vol. 7
Vol. 6
Vol. 5
Vol. 4
Vol. 3
Vol. 2
Vol. 1

International Journal of Services Technology and Management

2011 Vol. 15 No. 3/4

 

PagesTitle and authors
161-177Soft factors in integrating innovation in advanced e-services
Krassimira Paskaleva, Ian Cooper, Jose Angel Azorin
DOI: 10.1504/IJSTM.2011.040374

178-191Trust, control and confidence in logistics outsourcing decisions
Jari Juga, Jouni Juntunen
DOI: 10.1504/IJSTM.2011.040375

192-217The rise and globalisation of the Indian IT industry: dual case study of Wipro Technologies and Infosys
Sabeer Ahmed Khan, Pier A. Abetti
DOI: 10.1504/IJSTM.2011.040376

218-238An application of the real options approach to R&D investment decision making in a service division of an energy firm
Nobuhiko Nishimura
DOI: 10.1504/IJSTM.2011.040377

239-260Developing an IT organisational design framework based on operations strategy
Carlos Luiz Buss, Edson Pinheiro De Lima, Sergio E. Gouvea Da Costa
DOI: 10.1504/IJSTM.2011.040378

261-280Service quality, service value, customer satisfaction and behavioural intentions of internet telephony
Pei-Chun Lin, Mei-Hsin Chiang
DOI: 10.1504/IJSTM.2011.040379

281-297Factors underlying personalisation adoption: case of mobile telephony
Jonathan C. Ho, Chung-Shing Lee
DOI: 10.1504/IJSTM.2011.040380

298-313The APP strategies selected in SCM of the hospital
Hung-Chang Liao, Yan-Kwang Chen, Hsu-Hwa Chang
DOI: 10.1504/IJSTM.2011.040381