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Vol. 1

International Journal of Services Technology and Management

2011 Vol. 15 No. 3/4


PagesTitle and authors
161-177Soft factors in integrating innovation in advanced e-services
Krassimira Paskaleva, Ian Cooper, Jose Angel Azorin
DOI: 10.1504/IJSTM.2011.040374

178-191Trust, control and confidence in logistics outsourcing decisions
Jari Juga, Jouni Juntunen
DOI: 10.1504/IJSTM.2011.040375

192-217The rise and globalisation of the Indian IT industry: dual case study of Wipro Technologies and Infosys
Sabeer Ahmed Khan, Pier A. Abetti
DOI: 10.1504/IJSTM.2011.040376

218-238An application of the real options approach to R&D investment decision making in a service division of an energy firm
Nobuhiko Nishimura
DOI: 10.1504/IJSTM.2011.040377

239-260Developing an IT organisational design framework based on operations strategy
Carlos Luiz Buss, Edson Pinheiro De Lima, Sergio E. Gouvea Da Costa
DOI: 10.1504/IJSTM.2011.040378

261-280Service quality, service value, customer satisfaction and behavioural intentions of internet telephony
Pei-Chun Lin, Mei-Hsin Chiang
DOI: 10.1504/IJSTM.2011.040379

281-297Factors underlying personalisation adoption: case of mobile telephony
Jonathan C. Ho, Chung-Shing Lee
DOI: 10.1504/IJSTM.2011.040380

298-313The APP strategies selected in SCM of the hospital
Hung-Chang Liao, Yan-Kwang Chen, Hsu-Hwa Chang
DOI: 10.1504/IJSTM.2011.040381