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Vol. 1

International Journal of Services Technology and Management

2009 Vol. 11 No. 3


PagesTitle and authors
223-228The convergence of factory and service operations in the 21st century: directions for research and education
Joel Goldhar, Daniel Berg
DOI: 10.1504/IJSTM.2009.024090

229-246Internationalising business services and the national innovation system: The Finnish business services sector in a European comparison
Mika Kautonen, Marja Hyypia
DOI: 10.1504/IJSTM.2009.024091

247-271The role of Information Technology in service innovation in the two different quadrants of the service-process matrix
Adnan Ozyilmaz, Daniel Berg
DOI: 10.1504/IJSTM.2009.024092

272-292Improving service quality and productivity: exploring the digital connections scaling model
Cheng Hsu, James C. Spohrer
DOI: 10.1504/IJSTM.2009.024093

293-322E-business processes and e-Business Process Modelling: a state-of-the-art overview
Nuno Melao
DOI: 10.1504/IJSTM.2009.024094