International Journal of Services Technology and Management (IJSTM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Technology and Management

Special Issue on Operations and Global Competitiveness in Services

Guest Editor: Professor Krisztina Demeter

Pages	Title and author(s)
455-477	Through-life management: the provision of total customer solutions in the aerospace industry Yvonne Ward, Andrew Graves DOI: 10.1504/IJSTM.2007.013942
478-490	Operations Management activities and operational performance in service firms Daniel I. Prajogo, Mark Goh DOI: 10.1504/IJSTM.2007.013943
491-511	Six Sigma action research in Thailand: a comparative study P. Nonthaleerak, L.C. Hendry DOI: 10.1504/IJSTM.2007.013944
512-528	A classification of after-sales services within the capital goods industry Donatella Corti, John Mills DOI: 10.1504/IJSTM.2007.013945
529-545	Identifying and determining the key processes for quality management systems in the hotel sector Victor Padron Robaina, Tomas F. Espino Rodriguez DOI: 10.1504/IJSTM.2007.013946