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Vol. 1

International Journal of Services Technology and Management

2006 Vol. 7 No. 4

Special Issue on Improving Quality in Services

Guest Editor: Martí Casadesús

 

PagesTitle and authors
320-331Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients
Frederic Marimon Viadiu, Eduard Cristobal Fransi
DOI: 10.1504/IJSTM.2006.011001

332-346Customer satisfaction data on service quality: collection and analysis by different types of service firms
Sidhartha R. Das, Cem Canel
DOI: 10.1504/IJSTM.2006.011002

347-368Intra-organisational quality measurement: the case of cellular mobile services
Anita Seth, Kirankumar Momaya, H.M. Gupta
DOI: 10.1504/IJSTM.2006.011000

369-382A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector
Leopoldo J. Gutierrez Gutierrez, Francisco J. Martinez-Lopez, Luis M. Molina Fernandez
DOI: 10.1504/IJSTM.2006.011003

383-402Implementing basic quality techniques in social services: the case of DOKPY, Magnisia, Greece
Yiannis Nikolaidis
DOI: 10.1504/IJSTM.2006.011004

403-415Effectiveness of ISO 9000 standards in Indian educational institutions: a survey
Chandandeep Singh, Kuldeep Sareen
DOI: 10.1504/IJSTM.2006.011005