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Vol. 1

International Journal of Services Technology and Management

2006 Vol. 7 No. 3

Special Issue on e-Services Delivery

Guest Editors: Dr. S.C. Lenny Koh and Dr. Angappa Gunasekaran


PagesTitle and authors
215-236The impact of electronic reverse auctions on purchase price reduction and governance structure: an empirical investigation
Dawn H. Pearcy, Larry C. Giunipero
DOI: 10.1504/IJSTM.2006.010048

237-252Service supply chain management in e-government operations
Roula Michaelides, Dennis Kehoe
DOI: 10.1504/IJSTM.2006.010049

253-271E-service delivery and new governance capacities: 'Service Canada' as a case study
Jeffrey Roy
DOI: 10.1504/IJSTM.2006.010050

272-283Strategies, issues and challenges for enabling e-governance in Bangladesh
Mohammad Zakir Hossain Sarker, Shaila Rahman
DOI: 10.1504/IJSTM.2006.010051

284-296Comparing usage of mobile commerce in Taiwan, USA and Germany
Tzong-Ru Lee, Jan-Mou Li, Johannes Simons, Chia-Hsiu Sophie Lee
DOI: 10.1504/IJSTM.2006.010052

297-319Unbundling and delivering CRM applications as e-services: a case study in customer segmentation
Pedro R. Falcone Sampaio, Yong He
DOI: 10.1504/IJSTM.2006.010053