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Vol. 1

International Journal of Services Technology and Management

2002 Vol. 3 No. 3


PagesTitle and authors
325-348Transforming an old economy company into a new economy: a case study of Japan
Mitsuru Kodama
DOI: 10.1504/IJSTM.2002.001634

249-262Innovation in services: a set of criteria to compare innovation support policies
Francoise Warrant, Gerard Valenduc
DOI: 10.1504/IJSTM.2002.001629

263-276Service delivery systems, services marketing and technologies
Annie Munos
DOI: 10.1504/IJSTM.2002.001630

277-296Driving loyalty through time-to-value
Hamid Noori, Gene Deszca, Hugh Munro
DOI: 10.1504/IJSTM.2002.001631

297-310Customer relationship management in the network economy
Chris Rygielski, David C. Yen, Jyun-Cheng Wang, Chia-Yi
DOI: 10.1504/IJSTM.2002.001632

311-324Critical issues in CRM adoption and implementation
Jane Chang, David C. Yen, Dale Young, Cheng-Yuan Ku
DOI: 10.1504/IJSTM.2002.001633

349-361CLEC access charges and the problem of monopoly power
Noel D. Uri
DOI: 10.1504/IJSTM.2002.001635