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Vol. 1

International Journal of Services and Standards

2012 Vol. 8 No. 1


PagesTitle and authors
1-23Organisational assimilation of vertical standards: exploring the interplay of technology destiny, firm-level factors and network effects
Rubén A. Mendoza; T. Ravichandran
DOI: 10.1504/IJSS.2012.048436

24-44A new win-win-win business service model for the Hong Kong police force
Jolly Chun-kau Wong; Paul Kwok; Philip Tsang
DOI: 10.1504/IJSS.2012.048437

45-57Is global competitive index a good standard to measure economic growth? A suggestion for improvement
Ruixia Xia; Tao Liang; Yali Zhang; Sibin Wu
DOI: 10.1504/IJSS.2012.048438

58-73ISO 9000: is it panacea for small businesses in developing countries?
Gurmeet Singh; Narendra K. Rustagi
DOI: 10.1504/IJSS.2012.048439

74-91Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Bo Han; Victor R. Prybutok
DOI: 10.1504/IJSS.2012.048440