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Vol. 1

International Journal of Services and Standards

2011 Vol. 7 No. 2


PagesTitle and authors
95-118Improving B2C business for online store – the case study of agriculture products e-market shop in Taiwan
Chang-Han Wang; Tzong-Ru Lee; Wen-Shan Lin; Nirote Sinnarong; Agnieszka M. Dadura; Jan-Mou Li
DOI: 10.1504/IJSS.2011.043632

119-137Mitigating first respondent challenges via enhancing health record access
Tikum Tacho Teboh; Adnan Omar
DOI: 10.1504/IJSS.2011.043633

138-154Quantitative comparison of service quality and recoverability measures
Hong Qin; Victor R. Prybutok; Jun Zhou
DOI: 10.1504/IJSS.2011.043634

155-168How to improve business value in the e-cosmetic industry?
June Wei; Manami Koblentz Suzuki; Lufang Guo
DOI: 10.1504/IJSS.2011.043635

169-180Optimising service quality translating via quantitative quality function deployment
Hadi Akbarzade Khorshidi; Seyed Reza Hejazi
DOI: 10.1504/IJSS.2011.043636