Journal cover image

Browse issues


Vol. 11
Vol. 10
Vol. 9
Vol. 8
Vol. 7
Vol. 6
Vol. 5
Vol. 4
Vol. 3
Vol. 2
Vol. 1

International Journal of Services and Standards

2011 Vol. 7 No. 1

 

PagesTitle and authors
1-17SERVQUAL dimensionality: an investigation of presentation order effect
Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones
DOI: 10.1504/IJSS.2011.040639

18-34Relation between brand equity and purchase intention in hotel industry
Jing Bian, Chunhui Liu
DOI: 10.1504/IJSS.2011.040640

35-49The price of quality in digital information goods: an empirical investigation
Jerald Hughes
DOI: 10.1504/IJSS.2011.040641

50-77Path analysis of the consequences of customer service skills: an exploratory study in Jordan
Amjad A. Abu-ElSamen, Mamoun N. Akroush
DOI: 10.1504/IJSS.2011.040642

78-94A hybrid approach for multi-criteria evaluation of airport service quality
Wen-Hsien Tsai, Hsiao-Chiao Kuo
DOI: 10.1504/IJSS.2011.040643