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Vol. 1

International Journal of Services and Standards

2008 Vol. 4 No. 1

 

PagesTitle and authors
1-15Levels of analysis issues relevant in the assessment of information systems service quality
Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones
DOI: 10.1504/IJSS.2008.016081

16-32New product creation process of KIBS firms: a case study
Pekka Salmi, Marko Torkkeli, Ville Ojanen, Olli-Pekka Hilmola
DOI: 10.1504/IJSS.2008.016082

33-53Occurrences of internet fraud in the USA
Kai S. Koong, Lai C. Liu, Shuming Bai, June Wei
DOI: 10.1504/IJSS.2008.016083

54-69On following the standards and guidelines for quality assurance in the European higher education area: a Slovenian case study
Karmen Rodman, Nada Trunk Sirca
DOI: 10.1504/IJSS.2008.016084

70-80An analysis of inactive accounts in securities corporations
Hsin-Hung Chen, Ben-Chang Shia
DOI: 10.1504/IJSS.2008.016085

81-96Measuring supermarket service quality: proposal for a scale
Eduardo Torres-Moraga, Luis Jara-Sarrua, Jose M. Moneva
DOI: 10.1504/IJSS.2008.016086

97-117Enabling superior m-health project success: a tricountry validation
Nilmini Wickramasinghe, Steve Goldberg, Rajeev K. Bali
DOI: 10.1504/IJSS.2008.016087