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Vol. 1

International Journal of Services and Operations Management

2017 Vol. 27 No. 2

 

PagesTitle and authors
145-166RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction
Devi Prasad Maruvada; Raja Shekhar Bellamkonda
DOI: 10.1504/IJSOM.2017.10004624

167-189A multi-criteria decision model for the selection of professional service innovative organisation
Gunjan Soni; Kalluri Vinayak; Aditya Tyagi
DOI: 10.1504/IJSOM.2017.10004625

190-209Emotional management and behavioural inhibition system in service failures
Thuc Nghi Le
DOI: 10.1504/IJSOM.2017.10004626

210-238A survey on selected supplier issues in Indian manufacturing organisations
Manojkumar V. Dalvi; Ravi Kant
DOI: 10.1504/IJSOM.2017.10004628

239-261Product allocation of warehousing and cross docking: a genetic algorithm approach
Amin Soleimaninanadegany; Adnan Hassan; Masoud Rahiminezhad Galankashi
DOI: 10.1504/IJSOM.2017.10004630

262-283Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation
Nasrin Asgari; Soroush Avakh Darestani
DOI: 10.1504/IJSOM.2017.10004631

284-291A study on technique of inventory management system with respect to aviation spare parts
Abhishek S. Rao; Naresh Nayak
DOI: 10.1504/IJSOM.2017.10004651