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Vol. 1

International Journal of Services and Operations Management

2016 Vol. 25 No. 1


PagesTitle and authors
1-20Throughput accounting: an overview and framework
Shilpa Parkhi; Madhusudhan Tamraparni; Lavesh Punjabi
DOI: 10.1504/IJSOM.2016.078068

21-47Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Bowon Kim; Sunghak Kim
DOI: 10.1504/IJSOM.2016.078069

48-64Redefining service quality scale with customer experience quality scale: a critical review
Atul Gupta
DOI: 10.1504/IJSOM.2016.078070

65-79Sustainable humanitarian operations: closed-loop supply chain
Daria Battini; Umberto Peretti; Alessandro Persona; Fabio Sgarbossa
DOI: 10.1504/IJSOM.2016.078067

80-98Impact of reverse logistics on apparel industry
Rohit Kumar Singh; Padmanav Acharya; Divya Taneja
DOI: 10.1504/IJSOM.2016.078071

99-119Measurement of service quality of upstream and downstream supply chain
Juhi Kamakoty; Nagendra Sohani
DOI: 10.1504/IJSOM.2016.078072

120-133Prediction of Iran's renewable energy generation in the fifth development plan
S. Kamal Chaharsooghi; Mohsen Rezaei
DOI: 10.1504/IJSOM.2016.078073