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Vol. 1

International Journal of Services and Operations Management

2016 Vol. 24 No. 2

 

PagesTitle and authors
147-166An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ki-Jung Ju; Byeonghwa Park
DOI: 10.1504/IJSOM.2016.076501

167-185Application of re-layout approach for cellular layout in manual assembly process
Wai-Tien Chip; Shye-Nee Low; Shahrul Kamaruddin
DOI: 10.1504/IJSOM.2016.076502

186-207Optimisation of perforated plate matrix heat exchanger surfaces using Taguchi and analysis of variance method
Anish K. John; K. Krishnakumar
DOI: 10.1504/IJSOM.2016.076503

208-234A system dynamic approach to study the behaviour of serial supply chain under uncertain environment
Sanjita Jaipuria; Siba Sankar Mahapatra
DOI: 10.1504/IJSOM.2016.076504

235-266Analysis of an M/G/1 feedback retrial queue with unreliable server, non-persistent customers, single working vacation and vacation interruption
P. Rajadurai; M.C. Saravanarajan; V.M. Chandrasekaran
DOI: 10.1504/IJSOM.2016.076505

267-288Capital project selection using an integrated AHP-LP model: a case study in a developing economy
Ike C. Ehie; Emmanuel O. Oyatoye; Innocent G. Joseph
DOI: 10.1504/IJSOM.2016.076506