Journal cover image

Browse issues

Vol. 31
Vol. 30
Vol. 29
Vol. 28
Vol. 27
Vol. 26
Vol. 25
Vol. 24
Vol. 23
Vol. 22
Vol. 21
Vol. 20
Vol. 19
Vol. 18
Vol. 17
Vol. 16
Vol. 15
Vol. 14
Vol. 13
Vol. 12
Vol. 11
Vol. 10
Vol. 9
Vol. 8
Vol. 7
Vol. 6
Vol. 5
Vol. 4
Vol. 3
Vol. 2
Vol. 1

International Journal of Services and Operations Management

2016 Vol. 24 No. 2


PagesTitle and authors
147-166An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ki-Jung Ju; Byeonghwa Park
DOI: 10.1504/IJSOM.2016.076501

167-185Application of re-layout approach for cellular layout in manual assembly process
Wai-Tien Chip; Shye-Nee Low; Shahrul Kamaruddin
DOI: 10.1504/IJSOM.2016.076502

186-207Optimisation of perforated plate matrix heat exchanger surfaces using Taguchi and analysis of variance method
Anish K. John; K. Krishnakumar
DOI: 10.1504/IJSOM.2016.076503

208-234A system dynamic approach to study the behaviour of serial supply chain under uncertain environment
Sanjita Jaipuria; Siba Sankar Mahapatra
DOI: 10.1504/IJSOM.2016.076504

235-266Analysis of an M/G/1 feedback retrial queue with unreliable server, non-persistent customers, single working vacation and vacation interruption
P. Rajadurai; M.C. Saravanarajan; V.M. Chandrasekaran
DOI: 10.1504/IJSOM.2016.076505

267-288Capital project selection using an integrated AHP-LP model: a case study in a developing economy
Ike C. Ehie; Emmanuel O. Oyatoye; Innocent G. Joseph
DOI: 10.1504/IJSOM.2016.076506