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Vol. 1

International Journal of Services and Operations Management

2016 Vol. 24 No. 1


PagesTitle and authors
1-17Measuring service quality in Indian hospitals: an analysis of SERVQUAL model
Pooja Kansra; Abhishek Kumar Jha
DOI: 10.1504/IJSOM.2016.075761

18-32Examining the effect of risk on bank performance by using data envelopment analysis
Mohammad Mahallati Rayeni; Faranak Hosseinzadeh Saljooghi
DOI: 10.1504/IJSOM.2016.075762

33-72A batch arrival unreliable server queue with two phases of service and Bernoulli vacation schedule under randomised vacation policy
Gautam Choudhury; Mitali Deka
DOI: 10.1504/IJSOM.2016.075763

73-98Development of framework for predictive maintenance in Indian manufacturing sector
Nishit Kumar Srivastava; Sandeep Mondal
DOI: 10.1504/IJSOM.2016.075764

99-124An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
Sivanesan Murali; Singaram Pugazhendhi
DOI: 10.1504/IJSOM.2016.075765

125-146Group scheduling in a cellular manufacturing shop to minimise total tardiness and nT: a comparative genetic algorithm and mathematical modelling approach
Gokhan Egilmez; Emre M. Mese; Bulent Erenay; Gürsel A. Süer
DOI: 10.1504/IJSOM.2016.075766