Journal cover image

Browse issues

Vol. 31
Vol. 30
Vol. 29
Vol. 28
Vol. 27
Vol. 26
Vol. 25
Vol. 24
Vol. 23
Vol. 22
Vol. 21
Vol. 20
Vol. 19
Vol. 18
Vol. 17
Vol. 16
Vol. 15
Vol. 14
Vol. 13
Vol. 12
Vol. 11
Vol. 10
Vol. 9
Vol. 8
Vol. 7
Vol. 6
Vol. 5
Vol. 4
Vol. 3
Vol. 2
Vol. 1

International Journal of Services and Operations Management

2016 Vol. 23 No. 4


PagesTitle and authors
387-406Using discrete-event simulation and the Taguchi method for optimising the production rate of network failure-prone manufacturing systems with perishable goods
Hiva Malekpour; Seyed Mojtaba Sajadi; Hashem Vahdani
DOI: 10.1504/IJSOM.2016.075242

407-442Maximum entropy approach for an unreliable MX/G/1 queueing system with Bernoulli vacation, restricted admission and delayed phase repair under N-policy
Madhu Jain; G.C. Sharma; Varsha Rani
DOI: 10.1504/IJSOM.2016.075244

443-466Continuous review inventory models under service level constraint with probabilistic fuzzy number during uncertain received quantity
Nughthoh Arfawi Kurdhi; Sutanto; Kristanti; Maria Veany Alvitaria Prasetyawati; Sri Maria Puji Lestari
DOI: 10.1504/IJSOM.2016.075247

467-485Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference?
Mustafa Daskin; Azilah Kasim
DOI: 10.1504/IJSOM.2016.075246

486-509A framework for systemising services from an operations management perspective
Michael Leyer
DOI: 10.1504/IJSOM.2016.075245