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Vol. 1

International Journal of Services and Operations Management

2016 Vol. 23 No. 4

 

PagesTitle and authors
387-406Using discrete-event simulation and the Taguchi method for optimising the production rate of network failure-prone manufacturing systems with perishable goods
Hiva Malekpour; Seyed Mojtaba Sajadi; Hashem Vahdani
DOI: 10.1504/IJSOM.2016.075242

407-442Maximum entropy approach for an unreliable MX/G/1 queueing system with Bernoulli vacation, restricted admission and delayed phase repair under N-policy
Madhu Jain; G.C. Sharma; Varsha Rani
DOI: 10.1504/IJSOM.2016.075244

443-466Continuous review inventory models under service level constraint with probabilistic fuzzy number during uncertain received quantity
Nughthoh Arfawi Kurdhi; Sutanto; Kristanti; Maria Veany Alvitaria Prasetyawati; Sri Maria Puji Lestari
DOI: 10.1504/IJSOM.2016.075247

467-485Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference?
Mustafa Daskin; Azilah Kasim
DOI: 10.1504/IJSOM.2016.075246

486-509A framework for systemising services from an operations management perspective
Michael Leyer
DOI: 10.1504/IJSOM.2016.075245