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Vol. 1

International Journal of Services and Operations Management

2016 Vol. 23 No. 3


PagesTitle and authors
257-276An empirical study on the issues and challenges faced by HR professionals in an IT company in Karnataka, India
P. Saravanan; A. Vasumathi; R. Subashini
DOI: 10.1504/IJSOM.2016.074814

277-297Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Zahra Yavari; Bahram Ranjbarian; Saeedeh Ketabi
DOI: 10.1504/IJSOM.2016.074815

298-315Performance measurement system in supply chain management: application in the service sector
Tálita Floriano Dos Santos; Maria Silene Alexandre Leite
DOI: 10.1504/IJSOM.2016.074816

316-346Shift from product supply chain management to services supply chain management: a review
Vikas Thakur; Ramesh Anbanandam
DOI: 10.1504/IJSOM.2016.074817

347-386A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Rakesh D. Raut; Sachin S. Kamble; Manoj Kumar Jha
DOI: 10.1504/IJSOM.2016.074818