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Vol. 1

International Journal of Services and Operations Management

2015 Vol. 21 No. 2


PagesTitle and authors
127-149Using VAR for strategic capacity allocation: an airline perspective
Steven Leon; Joseph Szmerekovsky; Denver Tolliver
DOI: 10.1504/IJSOM.2015.069376

150-174A framework for service quality improvement in multi-stage processes
Sheila Roy; Indrajit Mukherjee
DOI: 10.1504/IJSOM.2015.069380

175-186The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Fan-Yun Pai
DOI: 10.1504/IJSOM.2015.069378

187-199Development of a methodology to evaluate lean remanufacturing characteristics in a manufacturing organisation
S. Vinodh; C. Vasantha Kumar; K.J. Manjunatheshwara
DOI: 10.1504/IJSOM.2015.069379

200-216Alternative energy supply chain management issues: wind generation considerations in Ohio
Alan D. Smith
DOI: 10.1504/IJSOM.2015.069381

217-237A unique support vector regression for improved modelling and forecasting of short-term gasoline consumption in railway systems
Ali Azadeh; Azam Boskabadi; Shima Pashapour
DOI: 10.1504/IJSOM.2015.069382

238-264Strategy for supplier development program implementation: a case study
Srikanta Routroy; C.V. Sunil Kumar
DOI: 10.1504/IJSOM.2015.069377