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Vol. 1

International Journal of Services and Operations Management

2015 Vol. 20 No. 1


PagesTitle and authors
1-20Robust scheduling for flexible job shop problems with random machine breakdowns using a quantum behaved particle swarm optimisation
Manas Ranjan Singh; S.S. Mahapatra; Ratikanta Mishra
DOI: 10.1504/IJSOM.2015.065969

21-42Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Pei-Ling Hsieh; Tsu-Ming Yeh
DOI: 10.1504/IJSOM.2015.065970

43-58A new multi-objective model for supplier selection
Seyed Farid Shaikhahmadi; Rahman Soofifard; Seyed Fuad Qurayshi; Fariborz Jolai
DOI: 10.1504/IJSOM.2015.065971

59-85Improvement of customer response time using Lean Office
Vanessa Fitri Sabur; Togar M. Simatupang
DOI: 10.1504/IJSOM.2015.065972

86-101A review of DEA-based resource and cost allocation models: implications for services
Sheneeta W. White; Sanjeev K. Bordoloi
DOI: 10.1504/IJSOM.2015.065973

102-117Modelling and solving of a lot sizing problem for multiple items and multiple periods with shortage
Nasim Ganjavi; Reza Tavakkoli-Moghaddam; Seyyed Mojtaba Sajadi
DOI: 10.1504/IJSOM.2015.065974

118-140Kanban and value stream mapping analysis in lean manufacturing philosophy via simulation: a plastic fabrication (case study)
Mahdi Sabaghi; Reza Rostamzadeh; Christian Mascle
DOI: 10.1504/IJSOM.2015.065977