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Vol. 1

International Journal of Services and Operations Management

2014 Vol. 18 No. 4

 

PagesTitle and authors
359-377Cutting-fluid selection using complex proportional assessment method
Rajesh Attri; Nikhil Dev; Krishan Kumar; Amit Rana
DOI: 10.1504/IJSOM.2014.063241

378-403Analysing the operational risks in supply chain by using weighted interpretive structure modelling technique
Mahesh Chand; Tilak Raj; Ravi Shankar
DOI: 10.1504/IJSOM.2014.063242

404-428ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Suchismita Satapathy
DOI: 10.1504/IJSOM.2014.063243

429-448The interrelationship between ISO 9000 and total quality management: an empirical investigation with a focus on soft and hard TQM dimensions
Amjad Al-Khalili; Khairanum Subari
DOI: 10.1504/IJSOM.2014.063244

449-467AHP-PROMETHEE integrated approach for agile concept selection
S. Vinodh; Adithya Patil; T.S. Sai Balagi; P. Sundara Natarajan
DOI: 10.1504/IJSOM.2014.063245

468-482Understanding the importance of total quality management dimensions: critical review of soft and hard aspects
Amjad Al-Khalili; Khairanum Subari
DOI: 10.1504/IJSOM.2014.063246