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Vol. 1

International Journal of Services and Operations Management

2013 Vol. 16 No. 4


PagesTitle and authors
427-442Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Mohammad Mahdi Tavakoli; Hadi Shirouyehzad; Reza Dabestani
DOI: 10.1504/IJSOM.2013.057507

443-459An optimal replenishment policy for EOQ models with time-varying demand and shortages
Taniya Sarkar Roy; Santanu Kumar Ghosh; Kripasindhu Chaudhuri
DOI: 10.1504/IJSOM.2013.057508

460-477Benchmarking of rapid prototyping systems using grey relational analysis
Siba Sankar Mahapatra; Biranchi Narayan Panda
DOI: 10.1504/IJSOM.2013.057509

478-505Agility appraisement and identification of agile barriers in a supply chain
Chhabi Ram Matawale; Saurav Datta; Siba Sankar Mahapatra
DOI: 10.1504/IJSOM.2013.057510

506-524Lean implementation through value stream mapping: a case study in an Indian pump manufacturing company
S. Thirunavukkarasu; Balaji Visvanath Bheeman; R. Ashwin; M. Varadharajan; S.R. Devadasan; R. Murugesh
DOI: 10.1504/IJSOM.2013.057511

525-547Modelling the customer relationship management in a multi-layer supply chain considering product life cycle
Hassan Mehrmanesh; Sahar Parikhi; Hamed Fazlollahtabar
DOI: 10.1504/IJSOM.2013.057512