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Vol. 1

International Journal of Services and Operations Management

2012 Vol. 12 No. 4


PagesTitle and authors
387-404Using queuing theory for evaluating flexibility performance in banking services
Wuttigrai Ngamsirijit
DOI: 10.1504/IJSOM.2012.047950

405-430Machine tool component manufacturing - a lean approach
B. John; V. Selladurai; Rajesh Ranganathan
DOI: 10.1504/IJSOM.2012.047951

431-446Risk in collaborative networks: relationships analysis
Mohammad Alawamleh; Keith Popplewell
DOI: 10.1504/IJSOM.2012.047952

447-467Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Hadi Shirouyehzad; F. Hosseinzadeh Lotfi; Arash Shahin; Mir. B. Aryanezhad; Reza Dabestani
DOI: 10.1504/IJSOM.2012.047953

468-489Discriminate analysis and neural network approach in water utility service
Suchismita Satapathy; S.K. Patel; P.D. Mishra
DOI: 10.1504/IJSOM.2012.047954

490-508A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
Michael Sony; Nandakumar Mekoth
DOI: 10.1504/IJSOM.2012.047955