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Vol. 1

International Journal of Services and Operations Management

2012 Vol. 11 No. 3

 

PagesTitle and authors
237-254Suppliers ranking by cross-efficiency evaluation in the presence of volume discount offers
Mahdi Mahdiloo; Abdollah Noorizadeh; Reza Farzipoor Saen
DOI: 10.1504/IJSOM.2012.045657

255-266The reconfiguration issue of stochastic facility layout design in cellular manufacturing systems
Shahram Ariafar; Napsiah Ismail; Sai Hong Tang; Mohd Khairol Anuar Mohd Ariffin; Zahra Firoozi
DOI: 10.1504/IJSOM.2012.045658

267-291A classification of service facilities, servicescapes and service factories
Markku Tinnilä
DOI: 10.1504/IJSOM.2012.045659

292-313Project-based learning course design: a service design approach
Rui M. Lima; João Mello Da Silva; Natascha Van Hattum-Janssen; Simone Borges Simão Monteiro; João Carlos Félix De Souza
DOI: 10.1504/IJSOM.2012.045660

314-334Critical success factors for experiential marketing: evidences from the Indian hospitality industry
Saranjit Gupta; Samrat Dasgupta; Ranjan Chaudhuri
DOI: 10.1504/IJSOM.2012.045661

335-357Literature snapshot on Six Sigma project selection for future research
Muthuswamy Shanmugaraja; Muthuswamy Nataraj; Nallasamy Gunasekaran
DOI: 10.1504/IJSOM.2012.045662