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Vol. 2
Vol. 1

International Journal of Services and Operations Management

2012 Vol. 11 No. 2


PagesTitle and authors
123-150An integrated method using AHP, DEA and GP for evaluating supply sources
K. Sunil Kumar; A. Subash Babu
DOI: 10.1504/IJSOM.2012.045196

151-169Performance evaluation of metro stations in Shanghai: a service contact perspective
Wenjun Gu; Sanjeev Bordoloi
DOI: 10.1504/IJSOM.2012.045197

170-200Exploring the degree of commercialisation associated with sports marketing activities
Amber A. Smith; David P. Synowka; John S. Clark; Alan D. Smith
DOI: 10.1504/IJSOM.2012.045198

201-221Thirty criteria-based assessment of agility in a pneumatic enabling products manufacturing company
C.G. Sreenivasa; S.R. Devadasan; R. Murugesh
DOI: 10.1504/IJSOM.2012.045199

222-236Relationships among ISO 9001, competitive dimensions and profitability
S. Bruce Han; Khim L. Sim; Maling Ebrahimpour
DOI: 10.1504/IJSOM.2012.045200