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Vol. 1

International Journal of Services and Operations Management

2012 Vol. 11 No. 1


PagesTitle and authors
1-12Labour management for a restaurant using data envelopment analysis
Seong-Jong Joo; Peter J. Billington; Philipp A. Stoeberl
DOI: 10.1504/IJSOM.2012.044796

13-34An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world
Yudi Fernando; Norizan Mat Saad; Mahmod Sabri Haron
DOI: 10.1504/IJSOM.2012.044797

35-48Interrelationship of drivers for agile manufacturing: an Indian experience
Swagatika Mishra; Saurav Datta; S.S. Mahapatra
DOI: 10.1504/IJSOM.2012.044798

49-69Develop a commercial aircraft pilot job stress model through an experience ability perspective: considering the work experience
Jiun-Hung Lin
DOI: 10.1504/IJSOM.2012.044799

70-86Simulation-based tool to analyse the effect of order acceptance policy in a make-to-order manufacturing system
Paolo Renna
DOI: 10.1504/IJSOM.2012.044800

87-106Investigating the main problems in implementing Lean in supply chains of service companies
Alberto Portioli-Staudacher; Marco Tantardini
DOI: 10.1504/IJSOM.2012.044801

107-122Indian customers' attitude towards trust and convenience dimensions of internet banking
Arpita Khare; Ankita Mishra; Anurag B. Singh
DOI: 10.1504/IJSOM.2012.044802