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Vol. 1

International Journal of Services and Operations Management

2011 Vol. 8 No. 4


PagesTitle and authors
405-417Study of one way product substitution on supply chain performance
Srikanta Routroy, T. Prashanth, Ravi Sankar Ippili
DOI: 10.1504/IJSOM.2011.039661

418-432Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison
Ji Cheng Zhu, Ramakrishnan Ramanathan, Usha Ramanathan
DOI: 10.1504/IJSOM.2011.039662

433-448Can organisations disrupt and expand from their core to sustain their operations?
Kaushik Sridhar
DOI: 10.1504/IJSOM.2011.039663

449-470Supply chain benefits from consortia e-marketplaces: a case study of AeroDefence
Michael Johnson
DOI: 10.1504/IJSOM.2011.039664

471-486Determining improvement priorities of public leisure facilities by revised Importance–Performance Analysis
Hui-Hsien Hsu, Chi-Fan Lin, Yi-De Liu
DOI: 10.1504/IJSOM.2011.039665

487-515Adoption of six-sigma concept in New Product Development: a literature survey and analysis
M. Natarajan, V. Senthil, S.R. Devadasan, N. Vijay Mohan, P.R. Shalij
DOI: 10.1504/IJSOM.2011.039666

516-534Flexible Manufacturing System selection based on grey relation under uncertainty
Prasant Ranjan Dhal, Saurav Datta, S.S. Mahapatra
DOI: 10.1504/IJSOM.2011.039667