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Vol. 1

International Journal of Services and Operations Management

2011 Vol. 8 No. 3

Special Issue on Emerging Issues in Services and Operations for Global Businesses

Guest Editor: Dr. Paul Hong

 

Editorial
PagesTitle and authors
260-282Insights into integration for supply chain redesign in service and product-focused firms
David D. Dobrzykowski, Oanh T. Tran, Paul Hong
DOI: 10.1504/IJSOM.2011.038972

283-304Green Supply Chain Management orientation and firm performance: evidence from South Korea
Jin Hwan Kim, Sunhee Youn, James Jungbae Roh
DOI: 10.1504/IJSOM.2011.038973

305-321Self-Service Technologies (SSTs): determinants of adoption and its post-usage outcomes from a focal company perspective
Mark Yang, Ki-hyun Park
DOI: 10.1504/IJSOM.2011.038974

322-334Classification of mass customisation: a Socio-Technical System perspective
Y. Park, A.Y. Nahm
DOI: 10.1504/IJSOM.2011.038975

335-346Effective implementation of Communities of Practices (CoPs) in a knowledge habitat: a case study of Samsung Electronics
Gyewan Moon, Chungshin Park, Dong K. Yoo, Sukbong Choi
DOI: 10.1504/IJSOM.2011.038976

347-364High-speed surface transportation corridor: a conceptual framework
Udayan Nandkeolyar, Oanh T. Tran, Woosang Hwang
DOI: 10.1504/IJSOM.2011.038977

365-389Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan
Soon W. Hong, Cheng-Li Huang
DOI: 10.1504/IJSOM.2011.038978

390-403Process architecture impact: a comparative study of two glass industries
Junichi Tomita, YoungWon Park, Paul Hong
DOI: 10.1504/IJSOM.2011.038979