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Vol. 2
Vol. 1

International Journal of Services and Operations Management

2011 Vol. 8 No. 2

 

PagesTitle and authors
127-141Creating value for the business service buyer through modularity
Pauliina Ulkuniemi, Saara Pekkarinen
DOI: 10.1504/IJSOM.2011.038569

142-163An analysis on enhancing service delivery in the United States Coast Guard
Tad Drozdowski, Tugrul U. Daim
DOI: 10.1504/IJSOM.2011.038570

164-190Utilisation of new technologies: a state-of-art-review and future prospective
Harwinder Singh, J.S. Khamba
DOI: 10.1504/IJSOM.2011.038571

191-221Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations
Alan D. Smith
DOI: 10.1504/IJSOM.2011.038572

222-256The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Israel Boxer, Gabor Rekettye
DOI: 10.1504/IJSOM.2011.038573