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Vol. 1

International Journal of Services and Operations Management

2011 Vol. 10 No. 3


PagesTitle and authors
255-273Using GIS for evaluating retail centres location at Jeddah City
Abdulkader A. Murad
DOI: 10.1504/IJSOM.2011.042921

274-293Measurement of service quality in banks: a comparative study between public and private banks in India
Sachin S. Kamble, Sudheer M. Dhume, Rakesh D. Raut, Ranjan Chaudhuri
DOI: 10.1504/IJSOM.2011.042922

294-315A comparison of competing structural models in call centres: prospects for value creation
Ayham Jaaron, Chris Backhouse
DOI: 10.1504/IJSOM.2011.042923

316-327Two-warehouse inventory model for deteriorating items: a study with shortages under inflation and time value of money
Soumendra Kumar Patra
DOI: 10.1504/IJSOM.2011.042924

328-347Interrelating operational and financial performance measurements in a multiproduct inventory system
Margarita Protopappa-Sieke, Ralf W. Seifert
DOI: 10.1504/IJSOM.2011.042925

348-377Designing and pre-testing a questionnaire for two-wheeler services
Virupaxi Bagodi, Biswajit Mahanty
DOI: 10.1504/IJSOM.2011.042926