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Vol. 1

International Journal of Services and Operations Management

2011 Vol. 10 No. 2


PagesTitle and authors
119-135Strategic choices and operations strategy: a multiple cases study
Ely Laureano Paiva, Luciana Marques Vieira
DOI: 10.1504/IJSOM.2011.042514

136-167Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique
Rakesh D. Raut, Harsh V. Bhasin, Sachin S. Kamble
DOI: 10.1504/IJSOM.2011.042515

168-198The influence of mall shopping environment and motives on shoppers' response: a conceptual model and empirical evidence
Mamoun N. Akroush, Amjad A. Abu-ElSamen, Najwan A. Jaradat
DOI: 10.1504/IJSOM.2011.042516

199-215Customers' perception and attitude towards service quality in multinational banks in India
Arpita Khare
DOI: 10.1504/IJSOM.2011.042517

216-238Waste elimination using quality function deployment
Ibrahim A. Rawabdeh
DOI: 10.1504/IJSOM.2011.042518

239-254Toyota's A3 reports for improving 6-S activities: an aeronautical industry case study
R. Gnanaguru, K. Puvaneswari, Jogendra Mallick, C. Jegadheesan, V. Mohan Sivakumar, S.R. Devadasan
DOI: 10.1504/IJSOM.2011.042519