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Vol. 1

International Journal of Services and Operations Management

2010 Vol. 7 No. 3


PagesTitle and authors
275-299The strategic concerns of quality assurance: case studies of large reputable firms in the service sector
Alan D. Smith
DOI: 10.1504/IJSOM.2010.035053

300-316Manufacturing cell formation using graph decomposition
A. Manimaran, G. Prabhakaran, P. Venkumar, R. Sudhakara Pandian
DOI: 10.1504/IJSOM.2010.035054

317-332Optimal staffing policy for queueing systems with cyclic demands
Pen-Yuan Liao
DOI: 10.1504/IJSOM.2010.035055

333-350Determining satisfaction through customer-perceived service quality and value: evidence from Ethiopian Telecommunications
Rakshit Negi
DOI: 10.1504/IJSOM.2010.035056

351-377A multicriteria decision model for supplier selection in portfolios with interactions
Mohammad Hossein Khakbaz, Amir Hossein Ghapanchi, Madjid Tavana
DOI: 10.1504/IJSOM.2010.035057

378-399FMS selection based on area method under fuzzy environment
S.S. Mahapatra, R.K. Das
DOI: 10.1504/IJSOM.2010.035058