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Vol. 1

International Journal of Services and Operations Management

2010 Vol. 7 No. 1


PagesTitle and authors
1-23Service quality programme developments and lean management aspects: a multi-case study
Alan D. Smith
DOI: 10.1504/IJSOM.2010.033141

24-52A graph-theoretic approach to evaluate the intensity of barriers in the implementation of FMSs
Tilak Raj, Ravi Shankar, Mohammed Suhaib, R.A. Khan
DOI: 10.1504/IJSOM.2010.033142

53-75Assessing the efficiency of hospitals operating under a unique owner: a DEA application in the presence of missing data
Caglar S. Aksezer, James C. Benneyan
DOI: 10.1504/IJSOM.2010.033143

76-96A genetic algorithm approach to generate an integrated multiplant aggregate production-distribution plan
P. Ashoka Varthanan, N. Murugan, G. Mohan Kumar
DOI: 10.1504/IJSOM.2010.033144

97-111Supply chain management consulting: a qualitative empirical study of market segments and dynamics
Stephan M. Wagner, Andreas F. Breiter
DOI: 10.1504/IJSOM.2010.033145

112-142Minimising makespan on a single heat-treatment furnace in the steel casting industry
M. Ramasubramaniam, M. Mathirajan, V. Ramachandran
DOI: 10.1504/IJSOM.2010.033146