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Vol. 1

International Journal of Services and Operations Management

2009 Vol. 5 No. 2


PagesTitle and authors
135-158Refreshing collaborative product development: a case study on Taiwan's IT industry
Ming-Kuen Chen, Yi-Ching Liao, Howard Hao-Chun Chuang
DOI: 10.1504/IJSOM.2009.023230

159-174Hybrid lot-size coordination in a single-manufacturer-multiple-retailer system
Taebok Kim, Suresh Kumar Goyal
DOI: 10.1504/IJSOM.2009.023231

175-208An integrated approach to design and analysis of lean manufacturing system: a perspective of lean supply chain
Mallika Parveen, T.V.V.L.N. Rao
DOI: 10.1504/IJSOM.2009.023232

209-232Developing a market-oriented culture: an aerospace case study
Susan B. Grant
DOI: 10.1504/IJSOM.2009.023233

233-250Supplier selection and business process improvement
Reza Mohammady Garfamy
DOI: 10.1504/IJSOM.2009.023234

251-273Service quality monitoring by performance indicators: a proposal for a structured methodology
Fiorenzo Franceschini, Maurizio Galetto, Elisa Turina
DOI: 10.1504/IJSOM.2009.023235