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Vol. 1

International Journal of Services and Operations Management

2009 Vol. 5 No. 1


PagesTitle and authors
1-13Enhancing retail services: an empirical investigation
Michael J. Dotson, Dinesh S. Dave
DOI: 10.1504/IJSOM.2009.021622

14-28Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt
Mohammed I. Eraqi
DOI: 10.1504/IJSOM.2009.021623

29-65Supply chain flexibility: a state-of-the-art survey
Dileep More, A. Subash Babu
DOI: 10.1504/IJSOM.2009.021624

66-75Business process change and inadvertent mischarging
Malcolm Brady, Theodore Lynn, Paul Davis
DOI: 10.1504/IJSOM.2009.021625

76-93An improved metaheuristic approach for solving the machine loading problem in flexible manufacturing systems
Sandhyarani Biswas, S.S. Mahapatra
DOI: 10.1504/IJSOM.2009.021626

94-119The impact of market group culture on the appearance of post contractual opportunism in supply chain 'partnerships'
Susan B. Grant
DOI: 10.1504/IJSOM.2009.021627

120-133The residents' reactions to sustainable tourism development in the Red Sea coast of Egypt
Mohammed I. Eraqi
DOI: 10.1504/IJSOM.2009.021628