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Vol. 1

International Journal of Services and Operations Management

2008 Vol. 4 No. 2


PagesTitle and authors
145-164Success factors of petroleum exploration and production companies
Bernhard Friess, Rupert J. Baumgartner, Gerhard Bauer
DOI: 10.1504/IJSOM.2008.016608

165-180Ecotourism economics: the case of Egypt
Mohammed I. Eraqi
DOI: 10.1504/IJSOM.2008.016609

181-200Challenges and strategies for competitiveness of SMEs: a case study in the Indian context
Rajesh K. Singh, Suresh K. Garg, S.G. Deshmukh
DOI: 10.1504/IJSOM.2008.016610

201-217A Data Envelopment Analysis for establishing the financial benchmark of Korean hotels
Hokey Min, Hyesung Min, Seong Jong Joo, Joungman Kim
DOI: 10.1504/IJSOM.2008.016611

218-242Service failure, recovery and improvement: the case of a Chinese restaurant
Zheng Cao, David Robb, Qiang Lu
DOI: 10.1504/IJSOM.2008.016612

243-263Infusing agility, innovation and quality in products: an integrated effort through the agile ITQFD technique
S. Vinodh, G. Sundararaj, S.R. Devadasan, D. Rajanayagam, R. Murugesh
DOI: 10.1504/IJSOM.2008.016613

264-276Implementation of Six Sigma approach to quality improvement in a multinational automotive parts manufacturer in India: a case study
Radha Krishna, Govind Sharan Dangayach, Jaideep Motwani, Asli Y. Akbulut
DOI: 10.1504/IJSOM.2008.016614